Director of Academic and Career Success (Director of Student Services)

The University of Maryland, Baltimore School of Nursing (UMSON) is currently seeking a Director of Academic and Career Success at the Universities at Shady Grove in Rockville, MD

The Student Success Center offers academic, and student programs/services related to nursing student academic success. The mission of the UMSON is to develop pre-eminent leaders in nursing education, research, and practice. As a catalyst for creativity and collaboration, we engage diverse groups of professionals, organizations, and communities in addressing local, national, and global health priorities. Together, faculty, staff, and students create a rich and vibrant working and learning environment where knowledge is created and shared. A passion for discovery permeates the educational process and advances the use of evidence as the basis for nursing practice. Accordingly, we are recognized for our scientific knowledge, critical thinking, interprofessional teamwork, and profound commitment to the health of individuals and communities.

Reporting to the Associate Dean of Student and Academic Services, the Director of Student Services provides strategic direction and leadership in student services and student life initiatives through the development, enhancement, and guidance of its various functions and staff members. The Director embraces the mission of the UMSON and University and works collaboratively with staff to re-conceptualize and reorganize the program and service delivery model to align with the mission statement and achieve the goals of UMSON and the University. Collaborates with upper level administrators and other directors within the business unit and throughout campus in order to ensure the consistent delivery of high quality service. The position serves as a liaison to student success staff at the Universities at Shady Grove. This position has the authority to formulate, affect, interpret, or implement management policies or operating practices.

Essential Functions:

• Provide overall direction and leadership for all aspects of the Student Success Center's operation; including the development, implementation, and evaluation of all student academic support and student services.
• Creates a cohesive work team that works collaboratively to achieve unit's goals. Oversees the recruitment, performance, and training of team members and continually reviews strengths and weaknesses of staff to maintain a well-trained, highly involved, and motivated team.
• Develop, implement, and evaluate strategic plan for office in alignment with the school's strategic plan. Develops performance metrics to assure the Student Success Center meets quarterly and annual objectives.
• Research best practices and foster improvements in school-wide policy/procedures related to student services, academic advising, student success, and student organization administration in conjunction with the Associate Dean for Student and Academic Services and relevant school and university leadership.
• Collaborate with faculty from all departments as well as with upper level administrators within the school and university for setting budgets, and strategic goals and objectives for student retention initiatives, student support programs, student events, and other student services.
• Collaborate with, and support, the Student and Academic Services staff in Baltimore and at the Universities at Shady Grove.
• Oversees academic advising processes in Baltimore; advises assigned students and maintains student academic records and files to ensure they represent an accurate, complete and current account of student's academic progress. Advising includes analyzing each student's academic situation in order to develop and implement an individualized academic plan that promotes student success.
• Manages communications and relevant reporting for school, university, and other outside entities.
• Proactively represent the department through participation in campus and university or system wide meetings that relate to student services, retention, and/or academic success.
• Perform other related duties as assigned, such as serving as an advocate and mediator on behalf of students.

Qualifications:

Minimum Requirements:

Education: Bachelor's degree in a related field. Master's degree or additional certification in social work, counseling, student affairs, education administration or related field can be substituted for two years of experience. Juris Doctorate can be substituted for three years of experience.

Experience: Seven (7) years of progressive experience working with college students.

Supervisory Experience: Four (4) years of work coordination, training, or supervision.

Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.

Clery act designated job as campus security authorities (CSA) member and will comply with Clery Act requirements.