alignment with client goals. The ideal candidate will bring a strong application portfolio background, a strategic mindset, and a passion for elevating delivery standards through assessment, collaboration, and innovation. This position is staffed on-site at Hocking College’s main campus. Where you will make an impact Lead the application management, continuous improvement, and strategic alignment of key customer initiatives to clearly demonstrate customer ROI. Manage a blended team of direct reports and matrixed team members to achieve customer outcomes as assigned per program. Delivery on all responsibilities defined in the contract SOW. Assist CIO with leadership functions and site coverage. Define and promote best-in-class delivery practices, ensuring alignment with customer key objectives as well as EMS organizational goals and industry benchmarks. Conduct delivery assessments to identify gaps, inefficiencies, and opportunities for improvement in service delivery and client outcomes against standard delivery practices. Drive a culture of continuous improvement leveraging performance data and client feedback. Collaborate with cross-functional teams to standardize delivery processes, enhance quality assurance, and ensure repeatable, scalable success across client sites. Serve as a strategic advisor to internal and client leadership, providing insights into delivery performance, risk areas, and improvement initiatives. Establish and maintain delivery KPIs and metrics dashboards to monitor progress, highlight trends, and support data-driven decision-making. Champion knowledge sharing and process documentation, ensuring delivery teams are equipped with the tools, templates, and guidance needed for consistent execution. What will you bring 8+ years of operational technology delivery with a focus on standards adoption. Working experience with administrative and/or academic application development and management in the higher education environment. Excellent communication and interpersonal skills. Experience with Ellucian Colleague, or other higher education ERP systems is a plus Strong analytical, communication, and stakeholder management skills. Ability to thrive in a dynamic, fast-paced environment with competing priorities. Willingness and ability to travel as required by project demands.

alignment with client goals. The ideal candidate will bring a strong application portfolio background, a strategic mindset, and a passion for elevating delivery standards through assessment, collaboration, and innovation. This position is staffed on-site at Hocking College’s main campus. Where you will make an impact Lead the application management, continuous improvement, and strategic alignment of key customer initiatives to clearly demonstrate customer ROI. Manage a blended team of direct reports and matrixed team members to achieve customer outcomes as assigned per program. Delivery on all responsibilities defined in the contract SOW. Assist CIO with leadership functions and site coverage. Define and promote best-in-class delivery practices, ensuring alignment with customer key objectives as well as EMS organizational goals and industry benchmarks. Conduct delivery assessments to identify gaps, inefficiencies, and opportunities for improvement in service delivery and client outcomes against standard delivery practices. Drive a culture of continuous improvement leveraging performance data and client feedback. Collaborate with cross-functional teams to standardize delivery processes, enhance quality assurance, and ensure repeatable, scalable success across client sites. Serve as a strategic advisor to internal and client leadership, providing insights into delivery performance, risk areas, and improvement initiatives. Establish and maintain delivery KPIs and metrics dashboards to monitor progress, highlight trends, and support data-driven decision-making. Champion knowledge sharing and process documentation, ensuring delivery teams are equipped with the tools, templates, and guidance needed for consistent execution. What will you bring 8+ years of operational technology delivery with a focus on standards adoption. Working experience with administrative and/or academic application development and management in the higher education environment. Excellent communication and interpersonal skills. Experience with Ellucian Colleague, or other higher education ERP systems is a plus Strong analytical, communication, and stakeholder management skills. Ability to thrive in a dynamic, fast-paced environment with competing priorities. Willingness and ability to travel as required by project demands.