Director of College Store Operations
Position Summary
The Director of College Store Operations is responsible and accountable for the overall management and the day-to-day operations and profitability of the College Store. The Director implements policies and procedures, prepares and manages the revenue and expense budget, controls and monitors physical inventory, and ensures a positive customer service experience. The Director directly supervises the Bookstore Financial Manager, and the Course Materials Manager. The Director must work effectively with a wide range of constituencies in a diverse community.
Essential Duties and Responsibilities
These duties are intended only as examples of the various types of jobs to be performed. The omission of the specific duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.
The following are the functions essential to performing this job:
- Implement policies and procedures in the day-to-day operations of the College Store ensuring that standard operating procedures are maintained and followed.
- Manage the budget for the College Store, working within budget constraints to ensure proper merchandise mix, merchandise levels, and a smooth transition from one semester to the next.
- Ensure that College Store operations stay within the approved budget each quarter and for the fiscal year.
- Oversee the planning, negotiation, purchase and promotion of non-course related merchandise.
- Analyze sales and financial reports to identify trends ensuring proper inventory levels
- Partner with the Financial Aid and Student Finance offices to ensure proper handling and processing of financial aid and scholarship recipient sales.
- Manage content delivery systems and billing for our dual enrollment population.
- Recommend and implement alternative content delivery methods that address the needs of our students, while maintaining fiscal viability.
- Ensure compliance with the requirements of the Higher Education Opportunity Act (HEOA) and the Maryland Textbook Affordability Act.
- Supervise and organize annual physical inventory and support the annual audit.
- Ensure accuracy of the inventory management system and accurate reporting from the system.
- Plan and coordinate pre-semester selling periods, ensuring proper inventory levels and staffing to meet student and customer needs.
- Manage business process for ecommerce sales.
- Oversee the online presence of the College Bookstore including the College Store website, and social media outlets.
- Build key partnerships with College departments.
- Assist with long- and short-range planning for the College Store in accordance with the College strategic plan.
- Oversee the hiring, training, supervision and evaluation of College Store full-time staff.
- Coordinate and communicate schedule for the operation of the College Bookstore.
- Perform other duties as assigned.
Required Minimum Qualifications
- High School Diploma/GED
- Three (3) years of experience in management of a retail-based enterprise model
- Excellent oral and written communication skills
- Strong commitment to positive customer service and ability to lead college bookstore staff in providing exemplary customer service
Desired Qualifications
- Familiarity with relevant accounting principles and an understanding of business and retail operations
- Experience with inventory control systems
- Experience with eCommerce platforms
- Knowledge of the Higher Education Opportunity Act (HEOA)
- Proficient in the use of MS Excel and MS Word
Work Schedule:
8:30 AM – 4:30 PM, Monday to Friday
Full/Part Time:
Full Time
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