Director of Healthcare Access

Director of Healthcare Access

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Director of Healthcare Access

Job Profile Title

Director B, Healthcare

Job Description Summary

This position will provide leadership to a recently transformed unit that is educational and student experience focused-a one-stop-shop for navigating the University's immunization and insurance requirements as well as education on healthcare access navigation. The Director is expected to be a systems level leader, effective manager, and committed to providing operational excellence across all service delivery methods. The Director ensures provision of seamless, integrated, cross-functional service in the areas of healthcare access and medical record activation, immunization verification, health insurance verification, education, billing, auditing, and compliance of Wellness.

Job Description

Job Responsibilities

• Oversee and support the daily operations of the Navigator team. Direct the delivery of superior customer service to students and their families; lead the education, outreach, and communication about requirements; and oversee the audit, improvement, and enforcement of the University's health insurance and immunization requirements.
• Oversee multi-system data integration and analysis to inform outreach efforts, propose responses and/or solutions for improvement in metrics and compliance, and ensure accurate and timely billing and insurance registration.
• Develop, implement and monitor overall mission, including collaborating within Wellness and other campus offices, to develop and refine student-centric policies and procedures. Collaborate with applicable offices (e.g., Information Services, Registrar, the 12 Schools etc.) in the enforcement of Wellness requirements Build partnerships within the University community. Work cooperatively and collaboratively with schools and administration to promptly resolve student, staff issues and concerns.
• Develop new and innovative ideas and/or process solutions to enhance student experience that meets the changing needs of students and achieves Wellness requirements compliance goals.Lead on-going strategic planning efforts of the Navigator team by collecting internal and external feedback, analyzing impact on key department and University goals, and charging the staff to execute the strategic initiatives identified.
• Perform additional duties as assigned.

Qualifications

• Bachelor's and 5 to 7 years of experience or equivalent combination of education and experience is required.

Required Qualifications

• At least three (3) years of management and customer service experience.
• Experience in quality improvement and data analysis.
• Previous higher education and/or public health and/or healthcare experience.
• Excellent interpersonal, communication and presentation skills.
• Alternative work schedule may be required, including evenings and/or weekends.

Preferred Qualifications

• Advanced degree (Masters level).
• Demonstrated ability to handle multiple tasks simultaneously.
• Demonstrated organizational and prioritization skills, along with the ability to work within tight and often conflicting deadlines.
• Must be flexible, show effective judgement, discretion and have the ability to handle confidential and/or sensitive matters.
• Work effectively in a highly matrixed and decentralized environment with the ability to navigate through ambiguity and demonstrate appreciation and support for diversity, inclusion and belonging in a constantly evolving academic/higher education environment.
• Ability to work across multiple data systems.
• Understanding of financial literacy, health insurance, and vaccines.
• Working knowledge of Electronic Health Records (EHR) system and/or healthcare experience.

Application Requirement

A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Health and Wellness

Pay Range

$91,000.00 - $110,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.