Director of Housing and Residential Education (Administrator III), Student Affairs

Job Summary

Reporting to the Associate Vice President for Student Affairs/Dean of Students, Director, Housing & Residential Life, the incumbent is a member of the Division of Student Affairs Council, and the Student Life Team. The Director of Housing and Residential Life will play an important role in the success of these spaces. Identifies and creates overall vision and strategic priorities for department direction. Identifies and leads the development of an overall department assessment plan. Leads the department's strategic planning process in concert with the Division of Student Affairs and the University.

DHRE Department Leadership

• Responsible for administering a broad housing operations and services portfolio. The incumbent will independently develop and oversee a diverse residential community, including personnel management, staff development, operations, budget management, contract management, marketing, assessment, strategic planning, facility maintenance, student programming, student outreach, student success initiatives, and custodial services.
• Assures operational and conceptual integration of policies and programs within the unit, providing input and feedback in the representation of housing and residential education practices.
• Serve and provide supervisory oversight for professional staff, including hiring, training, and evaluation.
• Serve as the principal manager in identifying and creating the overall vision and strategic priorities for department direction.
• Identify and lead the strategic development and implementation of an overall department assessment plan.
• Lead the department's strategic planning process with the Division of Student Affairs and the University.
• Determine organizational structure and university relationships for the department's emergency preparedness response, including consulting and working with internal and external stakeholders to support the health and safety of residents and staff.
• Develop, implement, and evaluate a curricular approach to residential community that is responsive to student needs and fosters and promotes developmentally sequenced learning for students while living on campus.
• Create a living climate that fosters each student resident's intellectual, cultural, social, and interpersonal growth through training and supervision of programs, live-in staff, and other educators. Recommend and implement co-curricular learning experiences that contribute to student success.
• Work collaboratively to engage and promote DEI activities for residents, staff, and faculty.
• Lead efforts to increase compliance and adherence to various federal and state mandates to maintain accessibility for all facilities.
• Have direct oversight of all facilities, to provide leadership in deferred maintenance strategies, increase energy efficiency, and improve quality of life.

DSA and Campus Leadership

• To ensure campus-wide effectiveness and a seamless student living and learning experience, this leadership role creates and maintains relationships with appropriate individuals and departments on and off campus, collaborating closely with numerous campus stakeholders including (but not limited to) Academic Affairs, Basic Needs & Student Support, CARE Team, Administration and Finance, Dining Services, Human Resources, Academic Success & University Advising (ASUA), Athletics, Student Conduct and Ethical Development, Admissions, The Office of Sustainability, Orientation and the First-Year Experience, Facilities Management, Budget Planning, the Office of Financial Aid, Risk Management, University Police, University Enterprises Corporation (UEC) and organizations within City of San Bernardino. Serves as a member of the Student Life Team within the Division of Student Affairs.
• Maintains awareness and understanding of federal, state, CSU, campus, and University policies and procedures to administer programs effectively.
• Advises the AVP/DOS and the Vice President for Student Affairs on long-range financial planning and strategies for Housing & Residential Education.
• Develop and foster effective and collaborative relationships to leverage the full potential of available resources and contribute to the university and division's mission of serving students.
• Serve as the department liaison for legal issues, working with University Counsel to respond and address on behalf of the department.
• Serves as a CARE Team member, including 'on-call duty' periodically throughout the calendar year.

Budget and Supervision

• Directly supervise a team of two associate directors, two operations administrative analysts, one administrative services coordinator, & one budget analyst/specialist II.
• Indirectly supervise a team of up to 80 paraprofessional staff. Provides leadership for ongoing training and development of all DHRE staff, including student Resident Assistants, Academic Mentors, Student Coordinators, and Housing Student Assistants/Housing Facilities Assistants.
• Develop goals and strategic professional development plans with team members.
• Develop and administer an annual operating budget of nearly $16 million.
• Work collaboratively with the FTO division and university leadership to develop, create, and implement strong economic strategies.

Marketing and Strategic Development

• Develop and maintain strategic marketing and outreach plans in partnership with Outreach, Orientation, and other relevant campus partners to encourage students to attend CSUSB as a residential campus. Responsible for student housing marketing and communication of programs and services through website, social media, phone, email, and all other communication venues. Responsible for communications to students through all media options for student concerns.
• Manage efforts and strategies toward a comprehensive, strategic, and predictive model to maximize housing occupancy.
• Oversee the vision and implementation of the housing application, room assignment process, contracts, occupancy management, and software (StarRez).
• Responsible for housing and meal plan license oversight of all students who live in student housing. Develops and administers business operations processes, including housing rates, license contract implementation, and compliance for eligibility and timely payments of student housing revenues and meal plan fees.
• Work in collaboration with FTO and CSU partners to determine the fiscal outlook of the unit using sound business practices.
• Manage and identify annual planning for the Department of Housing and Residential Education (DHRE) capital improvement projects and renovations. Lead collaboration and planning between DHRE and Facilities Services for future facility planning needs and grounds maintenance.

Other Duties as Assigned

• Serve on committees, attend meetings, and perform other duties related to the Department of Housing and Residential Education or Division of Student Affairs.