Job Description
At UIndy, we cultivate a vibrant, close-knit residential community
on the Southside of Indianapolis. Serving a diverse student body of
over 4,200 total students, our department oversees the vibrant
home-away-from-home for 1,700 campus residents. We bridge classroom
learning with everyday community through six distinctive residence
halls housing approximately 900 students, alongside three bustling
apartment complexes home to 800 upper-division students. Joining
our team means shaping an engaging, inclusive environment where
dynamic educational programming, student leadership development,
and meaningful relationships empower Greyhounds to thrive.
The Director of Housing and Residence Life serves as the senior
executive leader for the University’s comprehensive residential
enterprise within the Division of Student Affairs and Student
Success. Reporting to the Associate Dean of Students, this role
provides vision, strategic alignment, and operational leadership
across all residential life programs and housing operations for
UIndy’s 1,700 on-campus residents across our six residence halls
and three apartment communities.
The Director directly supervises professional staff members,
including the Associate Director for Residence Life and the
Coordinator for Housing Operations, fostering a high-performing
team dedicated to student engagement, wellbeing, belonging, and
success. As the administrative head of the department, the Director
bridges business operations with student development, ensuring an
integrated residential experience that supports institutional
enrollment and student success goals.
This is a live-off position, including occasional evening and
weekend responsibilities, shared collaboratively with the Housing
and Residence Life team. The incumbent of this role serves in the
senior-level on-call rotation, providing administrative support and
crisis intervention during after-hours emergencies.
REQUIREMENTS/MINIMUM QUALIFICATIONS:
- Education: Master’s degree in Higher Education
Administration, Student Personnel, Counseling, Business
Administration, or a related field.
Experience: Minimum of 5 years post-master’s
progressive, full-time professional experience in Residence Life
and/or Housing Operations.
Supervision: Proven experience directly supervising
full-time professional staff.
Technical Aptitude: Demonstrated experience managing
complex databases or housing software systems.
Crisis Management: Experience serving in an on-call
capacity and responding to campus emergencies.
PREFERRED QUALIFICATIONS:
- Leadership: 3+ years of experience managing multi-tiered
supervisory structures or leading departmental operations.
- Software Expertise: Advanced proficiency in housing
management software (e.g., Housing.Cloud), student conduct systems
(e.g., Maxient), and occupancy analytics.
- Strategic Thinking: Demonstrated success in developing
retention-focused initiatives, living-learning communities, or
streamlining complex operations.
- Budgetary Oversight: Significant experience managing
departmental, operational, and programmatic budgets.
SUPERVISORY RESPONSIBILITIES:
- Associate Director of Residence Life
- Coordinator for Operations
ESSENTIAL FUNCTIONS:
Strategic Leadership & Organizational Vision
- Provide strategic direction and administrative vision for
Housing and Residence Life, aligning operational systems and
residential life initiatives with institutional priorities.
- Directly supervise, mentor, and evaluate professional staff
(Associate Director for Residence Life and Coordinator for Housing
Operations), promoting professional growth, clear performance
benchmarks, and departmental accountability.
- Formulate and execute multi-year strategic plans, policy
frameworks, and residential living-learning strategies aimed at
enhancing student persistence, sense of belonging, and
retention.
- Lead departmental assessment efforts by designing data-informed
evaluation metrics regarding occupancy trends, student
satisfaction, facility utilization, and learning outcomes.
Housing Rate Setting, Fiscal Leadership & Auxiliary
Contracting
- Establish annual housing room-and-board rates, rate tiers, and
occupancy financial models in coordination with division and
institution leadership.
- Oversee all apartment leasing and contract processes, in
partnership with the Coordinator for Operations, serving as the
senior contract manager for university-managed and third-party
apartment properties.
- Develop and implement a marketing plan designed to increase
housing occupancy and revenue growth.
- Direct comprehensive departmental operating budgets,
prioritizing strategic allocation of funds for residential
programming, facility upgrades, operational technology, and staff
development.
- Serve as the senior university liaison for auxiliary campus
partnerships, ensuring high contract performance standards for
dining service administration and third-party property
management.
- Champion capital improvement projects, space allocation
priorities, and long-term facility master planning in collaboration
with Facilities Management.
Enterprise System Administration & Operational
Infrastructure
- Serve as the primary System Administrator for all housing and
auxiliary software platforms (e.g., Housing.Cloud), ensuring system
stability, workflow optimization, user permission control, and data
integrity.
- Partner with Information Technology to direct technical data
integrity efforts, system upgrades, custom reporting, and automated
data synchronization between the housing enterprise system and the
Student Information System (SIS/Banner).
- Oversee the end-to-end administration of housing contract
workflows, room selection engine configurations, fee schedules,
damage assessments, and break housing processes.
- Establish policy standards and governance for campus-wide
residential access control systems and key management protocols in
partnership with IT and Campus Police.
- Guide the operational direction of campus facilities within the
unit's portfolio, such as the Schwitzer Student Center and the
Fitness Hub, ensuring alignment with student needs.
Crisis Management, Compliance & Student Support
- Participate in the senior-level administrative on-call
rotation, providing leadership and directive guidance during
critical after-hours campus emergencies.
- Collaborate closely with the Associate Dean of Students,
Greyhound Support Team (BIT), and student conduct officers to
support residential students of concern and manage high-level
behavioral interventions.
- Ensure departmental compliance with all federal, state, and
institutional mandates, including Title IX, FERPA, Clery Act, and
VAWA guidelines.
- Build strong collaborative partnerships across Academic
Affairs, Student Affairs & Student Success, University Events,
Disability Resources, and Financial Aid to promote a holistic
student experience.
Company Description
Thank you for your interest in the University of Indianapolis! The
University is a private, comprehensive teaching university located
on 65 acres just minutes from downtown Indianapolis. With more than
700 faculty and staff, it is a place where you can become part of a
close-knit campus community that emphasizes the importance of
community partnerships in the future growth of the
University.
UIndy’s mission is to prepare its graduates for effective,
responsible, and articulate membership in the complex societies in
which they live and serve and for excellence and leadership in
their personal and professional lives. The motto of "Education for
Service" provides the foundation for our work to better our
communities, both near and far.
As University employees, we know the work we do is important to our
students and our communities. To accomplish our mission, we welcome
talented, civic-minded, and diverse individuals from all career
levels to help maintain our high standards of excellence and
quality. If you want to join our dynamic environment and experience
hard work, creativity, and teamwork, we welcome your
application!
The University of Indianapolis is an equal opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, sex, age, color, religion, national origin,
disability, citizenship status, military status, marital status,
sexual orientation, gender identity, or gender expression. The
University of Indianapolis does not discriminate on the basis of
sex in its educational programs and activities, including
employment and admission as required by Title IX.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Tuition Discount
- Retirement Savings Plan - 403B
- Paid Vacation and Sick Time Accruals
- Paid Holiday time and additional University days off
- Employee Discounts & Services
- Free Parking
- Onsite Health & Wellness Center
For more information about the benefits of being a staff member at
UIndy, visit our
Benefits
site.
