Director of Parking and Transportation

Position Overview

The Director of Parking and Transportation is a dedicated student services professional responsible for providing exceptional customer service to students and the Merrimack community. The Director of Parking and Transportation will oversee assignments, communications, scheduling and efficient practices of all parking and transportation matters.

Primary Responsibilities

• Serve as the primary point of contact at the Mack Force Central desk for parking and transportation
• Coordinate and implement parking assignments of residents, commuters and faculty/staff
• Work with conference and events, student life and admission to coordinate special event parking
• In coordination with the Stevens Service Learning Center and Athletics, oversee the master campus van schedule including Gold Line, Gold Line Express, Blue Line, Field Trips, Logan Express shuttle, On Request Shuttle, 305 North Main, and coordinate with other campus partnerships.
• Manage the EMS system for van reservations
• Coordinate van maintenance with facilities
• Prepare, write and edit correspondence regarding parking information
• Provide service to students and families regarding Merrimack College administrative policies and procedures
• Solve problems related to systems, policies or procedures
• Audit and edit the Merrimack College website

Qualifications and Skills

• The candidate must possess a valid drivers license.
• Bachelor’s degree required with 2-3 years professional experience in a busy service-oriented office and/or related customer service experience.