"Director of Patient Care Services"

Job Summary

The Director of Patient Care Services for Western University of Health Sciences College of Dental Medicine reports to the Associate Dean for Clinical Education and Patient Care Services and is responsible for overseeing the daily operations and integration of all services within the College’s clinical enterprises. This role ensures the efficient delivery of patient care across all CDM clinical sites, with oversight of electronic health records, clinical billing, compliance, and quality outcomes. The Director provides direct supervision of Patient Care Services Managers with indirect supervision of clinical staff and manages some HR-related activities in support of the Clinical enterprises. The position is key to enhancing the experience of patients, students, and employees through operational excellence and service integration.

Knowledge, Skills and Abilities

Individuals must possess the knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Demonstrated ability to manage daily operations of a dental clinic, including coordination of services, project management, and operational efficiency across multiple clinical sites.
• Proficiency in Microsoft Office, internet and email use, and experience with dental practice management systems, and dental electronic health records,
• Understanding of dental billing, Denti-Cal billing and collections, front office procedures, and laws and regulations related to dental practice and human resources management.
• Demonstrated skills in strong leadership, planning, and problem-solving abilities, with skill in interpreting and applying clinical guidelines.
• Excellent customer service, communication, and interpersonal skills, with the ability to interact professionally and tactfully with students, faculty, staff, and patients.
• Ability to work independently while fostering cooperative relationships in a team environment and effectively manage multiple projects and priorities.
• Demonstrate a commitment to working in an organization that values and promotes humanism.

Required Qualifications

Education:

• Bachelor’s degree required.
• Candidates with over 10 years of relevant experience in a comparable role may be considered in lieu of a degree.

Experience:

• Minimum of five years of progressive healthcare management experience, ideally within a multi-provider or institutional clinic setting.
• Demonstrated expertise in overseeing clinic operations, staff management, business administration, customer service, quality assurance, and regulatory compliance.
• Must have extensive knowledge in Denti-Cal regulations and billing policies.

Preferred Qualifications

Education:

• Master’s degree in business, health administration or related degree.

Experience:

• Prior experience in dental practice management and working within an academic or teaching environment involving dental students or residents is strongly preferred.

Skills:

• Bilingual (Spanish/English)

Posting Date:

11/14/2025

Closing Date:

11/14/2026

To apply, visit https://jobs.westernu.edu/postings/34920