Director of Revenue Management

About the Opportunity

This position leads the Revenue Management unit within Enrollment Management. The Director provides strategic leadership and oversight for all student financial account operations, including billing, receivables, payment processing, collections, and reconciliation. This role ensures accurate, timely, and compliant administration of student accounts while supporting institutional financial stability and a positive student experience. This position is also responsible for all student-based revenue, including accounting, reporting, reconciling, and analyzing as it relates to federal, state and local agencies as well as internal departments.

What You'll Do

• Under the administrative direction of the Executive Director of Revenue Strategy, Systems, and Analytics, serves as a key member of the Enrollment Management Leadership Team which continually analyzes and improves the student experience, strives to meet students' needs and achieves enrollment and retention goals while providing excellent customer service.
• Directs and manages all student accounts functions, including tuition and fee assessment, billing, collections, cash management, and reconciliation. Coordinates and consults with University leaders to achieve desired financial objectives. Creates reports and forecasts, including statistical modeling, needed for University-wide decisions on cash flow. Monitors student accounts receivable and implements strategies to reduce outstanding balances.
• Responsible for the accounting interface of student financial data from the AR subledger to the University accounting system. Coordinates the design of all coding programs that enter or extract accounting data from or to the student revenue system to facilitate processing. Ensures that all transactions are properly posted to the University's accounting system in accordance with policies and practices at WVU, WVURC, the State and Generally Accepted Accounting Principles. Responsible for review and resolution of all accounting issues related to the subledger's accounting. Prepares Student Accounts Receivables dashboard reporting for presentations to senior management. Responsible for monthly, quarterly, and annual reporting for Student Accounts Receivables. Oversees payment processing systems (online payments, funds handling, and refunds).
• Manages a team of professional staff. Establishes short- and long-term goals; mentors and coaches; identifies areas of strength and improvement providing constructive feedback. Ensures staff are highly productive and working in the most efficient manner, and that quality is consistent with the goals and objectives of the division and the University. Fosters a culture of accountability, service, and continuous improvement. Collaborates with ITS to maintain system functionality, upgrades, and integrations. Ensures high-quality service for students and families regarding student experience.
• Oversight of policies and procedures governing the receipt of payments applied to student accounts and that excess funds are refunded to students or parents in accordance with state, federal and institutional requirements. Responsible for all third-party contracts, institutional loans, sponsorships, etc. Likewise, manages all collection efforts on past due accounts ensuring due process prior to write off. Maintains internal controls and audit readiness. Responds to audits and implements corrective actions as needed.
• Serves in a leadership role on various committees as an appointed designee for the Enrollment Management team. In this capacity, possesses the authority to make decisions on behalf of the Executive Director of Revenue Strategy, Systems, and Analytics when needed and appropriate.
• Performs other duties as assigned.