Director of Student Accounts

Job Details

Position Details

Classification Information

Position Classification Title

Bursar

FLSA

Exempt

Position Class

89826

Position Overview

Join the Ramily!

Join the Ramily!

Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina—known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks

Position Summary

Are you a strategic financial leader who is passionate about higher education and student success? Join the Ramily! Winston-Salem State University (WSSU) is seeking a Director of Student Accounts. The Director of Student Accounts reports to the Controller and supervises one Accountant and three Account Technicians. This position provides strategic leadership and oversight for the institution’s student billing, receivables, and cashiering operations. This Director will oversee the daily operations ensure the accurate and timely administration of tuition and fee billing, payment processing, refunds, collections, and account reconciliations. The role collaborates closely with campus departments to promote a seamless financial experience for students and their families while ensuring compliance with all applicable federal, state, and institutional policies and regulations.

Responsibilities of the Director of Student Accounts include:

• Prepare monthly, quarterly, and annual financial reports for senior leadership and Finance.
• Manage the full student billing lifecycle: tuition and fee assessment, third-party billing, payment application, waivers, adjustments and collections.
• Oversee payment processing, payment plans, refunds, collections, and account reconciliation activities to ensure efficient financial operations.
• Ensure compliance with federal, state, and institutional regulations.
• Monitor and manage student receivables, analyze aging reports, and implement strategies to reduce delinquent accounts and improve collection outcomes.
• Reconcile student account balances and coordinate closely with Finance
• Maintain current knowledge of industry trends, regulatory changes, and best practices in higher education student financial services.
• Collaborate with key campus partners to ensure effective coordination of student financial services.
• Serve as a resource to students and families by helping resolve complex student account issues and providing clear communication regarding billing policies and procedures.

Position Information

Position Number

070026

Working Position Title

Director of Student Accounts

Building and Room No.

Thompson Center, Room 200

Appointment Type

Permanent Full-Time

If Time Limited.

No

Appointment Length.

12

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies

Not Mandatory

Normal Work Schedule

8am-5pm; occasionally after 5pm and weekends as required.

Department Required Skills

• Bachelor’s degree in Accounting, Business, or related field
• Minimum of four years of progressive experience in student accounts, accounting, or similar role, preferably in higher education.
• Minimum of two years of supervisory or management experience
• Strong knowledge of federal and state regulations related to student billing, refunds, collections, 1098-T and cash management.
• Experience with student information systems (e.g., PeopleSoft, Banner, Workday, Touchnet or similar).
• Excellent communication, analytical, and customer service skills.

Preferred Years Experience, Skills, Training, Education

• Master’s degree in Business, Accounting, or related field
• Knowledge of higher education financial regulations, including Title IV financial aid guidelines and student privacy requirements.
• Demonstrated leadership, staff supervision, and project management experience.
• Experience developing and implementing internal controls, policies, and procedures to ensure compliance and financial integrity.

Required License or Certification

Valid US Driver's License

No

Commercial Driver's License Required

No

Physical Required

No