Job Summary

The Director of Ticket Operations plans and oversees the execution of all ticketing and sales related operations for Harvard Athletics and external events.

Ticket Office Operations Management

• Create new strategies, including sales campaigns and dynamic pricing models, aimed at increasing revenue through multiple channels.
• Manage ticket office operating budget.
• Directly advise senior leadership with regards to current initiatives and new project ideas.
• Manage the back-end ticketing system and ticketing hardware, including the building all of events/offerings.
• Oversee the season ticket renewal process for all revenue-generating sports with an emphasis on customer retention.
• Manage the complimentary ticket lists at all home athletic contests and post-season events to ensure compliance with NCAA regulations pertaining to ticket distribution.
• Oversee relationship with league and non-conference counterparts to coordinate ticket allocations and off-site events.
• Handle daily and event financial reconciliation.

Ticket Office Staff Management

• Hire, train, schedule and manage all ticket operations staff (full-time employees, interns, and gameday workers). Responsible for performance management.
• Support outside sales team, with a focus on providing support and services to help maximize sales and new business.
• Serve as on-site manager for game-day event operations for ticketed sports and external rentals.

Strategic Planning/Marketing/Technology & Innovation

• Creates and implements strategic initiatives aimed at improving efficiency and effectiveness of operations and staff.
• Collaborate with other external areas (Marketing & Multimedia) develop and implement initiatives aimed at increasing revenue and growing customer database.
• Manage and create content for ticketing website, email marketing platform and CRM system.

Student & University Engagement

• Serve as point-of-contact for ticket sales with University departments including, but not limited to; Harvard Alumni Association, Dean of Students Office, Office of Community Affairs, the Graduate Council and Graduate Schools.
• Manage the distribution of tickets to off-site events such as Harvard/Yale, the Beanpot, Ivy League Basketball Tournament and post-season events.

Working Conditions: Evening and weekend work required.

Work Format: On-Site

Physical Requirements: Must have the ability to lift and move objects that weigh no more than 50 lb.

Qualifications

Basic Qualifications:

• Bachelor’s degree required
• 3+ years of ticketing and/or sales experience

Additional Qualifications and Skills:

• 1+ years of managerial experience
• Knowledge of various ticketing, email marketing, and CRM platforms (Paciolan, Eloqua, Salesforce).
• Outbound sales experience
• Familiarity with the secondary ticket market
• Experience using Adobe Suite (Photoshop, Premiere, InDesign, etc.)
• Experience using Microsoft Office Suite, specifically Excel