Director of Transportation and Parking Services

Join Lehigh University's Auxiliary Services team as Director of Transportation and Parking Services, where you'll shape the future of campus mobility for one of America's most prestigious research universities. This full-time exempt position offers an exceptional opportunity to lead strategic innovation in parking, transit, and comprehensive mobility solutions.

As our Director, you'll provide visionary leadership for integrated mobility strategies that enhance campus accessibility, safety, and sustainability. You'll drive operational excellence while ensuring financial viability and regulatory compliance across all transportation programs. This role demands a strategic thinker who can balance service excellence with fiscal responsibility.

Position Number: S79030

This position is a Grade: 11 - 40 with an approximate salary range of $82,670-$100,570 and is subject to change based on experience, skills and qualifications.

Key Accountabilities:

Strategic Leadership & Vision

• Master Planning: Develop and execute a data-driven strategic plan for campus mobility, including long-range infrastructure and parking utilization.
• Sustainability & TDM: Lead Transportation Demand Management (TDM) initiatives to promote multimodal options and reduce campus congestion.
• Institutional Alignment: Represent the university in high-level partnerships with municipal, state, and federal transportation agencies.

Operational & Tactical Oversight

• Comprehensive Operations: Direct the daily functions of parking administration, enforcement, campus transit, and fleet maintenance.
• Service Excellence: Establish performance benchmarks and operating procedures to ensure accountability and high-quality customer service.
• Emergency Management: Lead operational decision-making during weather events, emergencies, and major campus activities.

Financial & Resource Management

• Budgetary Stewardship: Oversee the department’s operating and capital budgets, ensuring long-term fiscal viability.
• Revenue Modeling: Develop sustainable fee-based parking models and identify opportunities for revenue optimization and operational efficiency.

Technology & Data Innovation

• Digital Transformation: Oversee the integration of parking management systems, enforcement technologies, and customer-facing mobile tools.
• Data-Driven Decisions: Leverage data analytics and Key Performance Indicators (KPIs) to monitor service effectiveness and inform strategic shifts.

People & Community Leadership

• Team Development: Recruit and lead a multidisciplinary team, fostering a culture of innovation, inclusion, and continuous improvement.
• Stakeholder Engagement: Cultivate relationships with faculty, students, and city officials to ensure transparent communication regarding mobility policies and services.

Qualifications:

• Bachelor's degree in Supply Chain, Logistics or a related field
• Five to eight years of related work experience
• Demonstrated success leading diverse staff including administrative, operational, and technical personnel
• Demonstrated ability to influence and collaborate across multiple organizational levels and external stakeholders
• Strong analytical skills with ability to interpret financial data and make strategic budget recommendations