Dispatcher - Public Safety

Job Description Summary

The Dispatcher will receive incoming calls for service and emergencies; provide assistance to those who come to the public counter of the Public Safety Department. Monitor and be familiar with video surveillance cameras, recordings, and playback. Provide live scan fingerprinting services. Process parking and bicycle registration. Dispatch officers to the requested services. Relay accurate information and directions to Orange Fire and Police as needed. Process citations and any other duties as needed or assigned to accomplish the mission of the Public Safety Department. This position is scheduled to work a 4/10 alternative work schedule and operates on a rotating schedule, with evening, weekend, and on-call rotation duties. Must be able to work varying shifts as assigned. A DMV record check is required before and during employment. Continued employment is subject to a satisfactory DMV records review.

Responsibilities

Public Assistance and Call Service Assistance

• Answer non-emergency calls for service, determine priority, and dispatch emergency units as necessary.
• Receive emergency 911 calls and dispatch emergency units as necessary.
• Relay information and coordinate responses as needed with Police and Fire agencies that service areas of university-owned property.
• Must be able to provide courteous, professional, and responsive assistance to students, faculty, staff, and visitors contacting Public Safety.
• Must be able to efficiently coordinate communication between Public Safety and its officers, as well as Facilities, Residence Life, and other campus partners as needed.
• Track all calls and enter calls for service.
• Must have the ability to maintain calm with a high level of professionalism during high-stress and/or emergency situations, all while ensuring accuracy in all forms of communications.

Administrative and Systems Maintenance

• Enter, update, and retrieve information from computer networks related to vehicle/bicycle registration, wanted persons, stolen property, and authorized building admittance.
• Must be able to maintain confidentiality of sensitive information in compliance with university policies and privacy laws.
• Must be able to perform a variety of recording-keeping, filing, indexing, and other general clerical work with attention to detail and accuracy.
• Must accurately maintain a variety of data entry documentation relating to public safety activities, incidents, and safety reports.
• Must be able to accurately type 35WPM while operating the computer-aided dispatch system to update activities.
• Maintain detailed logs of reported assistance, visitors to the front counter, and other pertinent information as assigned.
• Maintain a detailed working knowledge of all university geography and landmarks
• Monitor surveillance cameras. Check the functional operations of all surveillance cameras at least once per shift.
• Monitor mobile security alarm systems along with any in-house file alarm systems.
• Monitor GPS tracking of Public Safety vehicles as needed for emergency situations.

Training and Development

• Will be required to participate in training programs and continuing education related to Public Safety Dispatch Operations, emergency response, and university policies, so as to stay informed of changes in dispatch procedures, emergency communication protocols, system, and program updates.
• This position requires employee to be available during on-call shifts. This position works a 4/10 rotating schedule with shifts working but not limited to: 5:30am – 4:00pm 9:30am – 8:00pm 3:30pm – 2:00am 7:30pm – 6:00am

Required Qualifications

• High School diploma
• Successful completion of 911 dispatch course, Chapman will provide.
• Experience working in professional office with multiple demands.
• Correct usage of English spelling, grammar and punctuation.
• Ability to work under pressure, exercise good judgement, and make sound decisions in emergency situations.
• Ability to effectively communicate with and elicit information from upset and irate persons.
• Excellent communication skills to work with a diverse group both inside and outside the university.
• Able to work various work shifts.
• Must be able to provide quality customer service. Ability to accurately type 35WPM.
• General clerical experience with the ability to learn and interpret policies and procedures of the department and university.
• Technical skills to learn enterprise systems and tools.
• Able to work with high confidential information.
• Ability to learn geographic features within the area and give geographic directions upon request.
• Sufficient hand/eye coordination to perform repetitive movements in an office atmosphere with multiple demands is an essential part of the job function.

Desired Qualifications

• Demonstrated knowledge of standard radio broadcasting equipment, procedures and rules.
• Knowledge of the criminal justice system and appropriate penal and vehicle codes.
• Working dispatching experience in public safety or police station is a plus.