Dispatcher Trainee

Job Summary

Under the general supervision, the trainee dispatcher receives calls for emergency and non-emergency services by telephone or radio. Determines the nature and seriousness of the situation. Obtains the necessary information needed to dispatch appropriate resources including but not limited to University Police, Campus Security, Fire and EMS and any other Public Safety entities.

For an applicant or employee to become eligible for the Dispatch I position, a trainee must have successfully completed the training program, all required certifications, and working at the capacity of a trainee for one year.

Safety is a top priority for the University of Utah. The Chief Safety Officer (CSO) for the University is the Director of Public Safety and serves as chief of police services. The CSO is responsible for overseeing the University's Department of Public Safety, which includes the following operational divisions: University Police, Campus Security, Health Security, Emergency Management, Emergency Communications, and the central administrative Office of the CSO.

Safety looks and feels different to each person, and the U Department of Public Safety is committed to working with the community to foster a safe environment where all individuals feel empowered and equipped to succeed in their work, education, and other business with the university.

More at publicsafety.utah.edu.

Responsibilities

1. Answer both emergency and non-emergency calls to the University Department of Public Safety.
2. Collect pertinent information from callers to disseminate to responding units.
3. Maintain CAD records of all responses and updates.
4. Provide pre-arrival medical instructions when needed.
5. Operate radio channels for the University of Utah Public Safety divisions.
6. Provide mutual aid to additional public safety channels as needed.
7. Monitor and dispatch all police and fire alarm activations.
8. Handle both inquiries and entries in the Utah Criminal Justice System (UCJIS).
9. Monitor and review CCTV as needed.
10. Other duties as assigned.

Minimum Qualifications

• 18 years old.
• High School diploma or GED.
• Type 40 WPM.
• Legally authorized to work in the United States.
• No disqualifying criminal history.
• Must possess or be able to obtain EMD, CPR, BCI, and POST Certifications.
• Will work rotating shifts and hours, and work weekends and holidays.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.