Dispensary Assistant- IL- College of Dental Medicine

Job Details

Summary

The Dispensary Assistant provides support in the dispensary and receiving area. The Dispensary Assistant is responsible for dispensing, collecting, processing, and providing general care for dental instruments, equipment, and all supplies used in the Dental Clinic. The position reports to the Supervisor of Dispensary for the Dental Clinic and must be able to adapt to work schedule changes based on the hours of the clinic.

Essential Duties and Responsibilities

• Assist in the dispensing of all disposable and fixed assets such as instruments, equipment and dental products to the Practice Assistants, students and clinical faculty members as needed with a professional demeanor.
• Fill internal orders for the Dental Institute by utilizing the axiUm Inventory software.
• Process external orders which include obtaining and submitting invoices, entering UPC and product codes, updating pricing, dispensing back orders, track expiration dates, and returning of defective goods.
• Perform inventory counts and report stock balance discrepancies to the Supervisor of Dispensary for resolution.
• Maintain the organization, cleanliness and general appearance of the dispensary and central supply space and related storage facilities.
• Assist in the training of new employees.
• Troubleshoot equipment, perform maintenance, and send out repairs while keeping track of detailed information throughout our shared files.
• Ensure all equipment is returned to dispensary in clean and excellent working condition.
• Must be able to multitask and fluctuate between floors for coverage.
• Assist with shelf organization for dispensary and receiving area.
• Participate in Dental Clinic meetings
• Consistently provide exceptional service to internal customers.
• Maintain a welcoming atmosphere to promote collegiality among student doctors, faculty, and staff.
• Assist with other duties within the clinic as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Qualifications

This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively. The ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential, and to set priorities while under pressure. The ability and willingness to cross train in other areas of the Dental Clinic is required. The ability to interact professionally with vendors is also required. This position requires a high degree of knowledge of dental products, troubleshooting equipment, multitasking, paying attention to detail and organizational skills.

Education and/or Experience

High school diploma or GED is required. A minimum of 1-2 years work experience in an inventory or dental office setting is required. Preference will be given to candidates with experience from a dental background. The ability to troubleshoot equipment along with the familiarity of OSHA guidelines. Knowledge of dental equipment, general dental related procedures and proper infection control protocols preferred. Experience working in a team and customer service-oriented environment and excellent written and verbal communication skills are essential. The individual should be a person committed to ensuring that a work-friendly environment exists with faculty and students.

Computer Skills

Working knowledge of MS Office (Word, Excel, and Outlook) and must be knowledgeable in dental software preferred. The individual must have the ability to become familiar with axiUm Dental Software Management System.

Language Skills

Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to stoop, kneel, crouch or crawl, use hands to handle or feel, reach with hands and arms, talk and hear. The employee is occasionally required to climb or balance and sit. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee is regularly required to push up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; and exposed to outside weather conditions. The noise level in this environment is moderately loud.