Donation & Compliance Manager

Donation & Compliance Manager

Employment Type: Full Time (35 hours per week)
Duration: Parental leave contract until May 2027
Remuneration: Level 9 $148,012 - $157,056 (depending on experience) + 17% super + leave loading
Location: UNSW Kensington Campus, NSW (hybrid)

Why Your Role Matters:

At UNSW, philanthropy plays a critical role in advancing research, scholarships, equity initiatives, and community impact. As Donation and Compliance Manager, you will lead the operations that ensure every philanthropic contribution is managed with integrity, accuracy, and care.

Reporting to the Director, Advancement Services, you’ll oversee donor services operations across the University, ensuring philanthropic income is administered effectively, donor intent is honoured, and compliance obligations are met.

Key Responsibilities:

• Lead and develop a high-performing, donor-centric Donor Services team.
• Oversee end-to-end donation administration including receipting, reconciliations, reporting, pledge management, and fund establishment.
• Ensure philanthropic income is managed in accordance with donor intent, university policy, governance frameworks, and regulatory requirements.
• Provide expert advice on gift administration, donor agreements, compliance obligations, and complex donor matters.
• Build strong relationships across advancement, finance, scholarships, and academic teams.
• Drive continuous improvement across systems, processes, reporting, governance, and service delivery.

Who You Are:

You are an experienced operational leader with strong compliance, stakeholder management, and process improvement expertise.

You’ll Bring:

• Relevant experience in donor services, advancement operations, compliance, or a related administrative field.
• Demonstrated experience leading teams and delivering outcomes in high-volume, deadline-driven environments.
• Strong understanding of governance, compliance, and operational processes within complex organisations.
• Excellent communication, analytical, and stakeholder management skills.
• Experience using CRM systems and reporting tools such as Raiser's Edge or similar platforms.
• A strong focus on accuracy, continuous improvement, and service excellence.

Desirable:

• Experience in higher education, fundraising, or not-for-profit environments.
• Familiarity with philanthropic gift administration or donor compliance frameworks.