Education Support Administrator (Birmingham International Academy)
Job Summary
You will join a professional services team which is passionate about providing an excellent administration support for students and staff. Duties may vary between teams, but you will have the opportunity to be involved in all aspects of the administrative work supporting the delivery of our taught and research programmes for students. This will include providing timely and accurate administrative support for some or all of the following activities: student recruitment and admissions, welcome activities, induction, timetabling, attendance monitoring, examinations, student progression, placements and graduation etc.
Main Responsibilities
- Act as the first point of contact providing relevant and timely information to students, staff and external providers, answering queries promptly and handling any issues from initial contact to resolution. This will include recognising when queries need to be referred elsewhere.
- Provide administrative support for a wide range of activities in delivering the annual cycle of teaching and learning outlined in the role summary above. E.g. recording student attendance information or seeking draft exam papers from academic staff for approval.
- Regularly communicate relevant information to students, staff and external providers.
- Provide administrative support for event planning and delivery.
- Use a variety of complex University systems and processes to collate, manipulate and interpret sets of data, and produce routine reports.
- Contribute to the annual programme/module review and evaluation processes.
- Contribute to periodic reviews of administrative processes and procedures with the objective of making improvements and sharing best practice.
Person Specification
- You will need some professional experience in similar roles and GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications)
- Be comfortable in a role where you take responsibility for specific tasks, where you can carry out duties without needing to refer to others, and where you have some scope for choice and using your own judgment.
- Be able to communicate clearly and effectively with others, and delegate straightforward duties where appropriate.
- Be well organised with the ability to prioritise work proactively, independently and as part of a team.
- Have a good understanding of how to deliver excellent customer service.
- Experience of using and maintaining complex work systems e.g. student databases/record systems or equivalent, and an aptitude for learning new IT packages and systems.
- Understand the importance of equality and diversity in the workplace.
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