Endpoint Engineering Analyst 2

Scope of Position

Responsible for providing advanced identification, remediation, and root cause analysis along with the communication of issues and needs pertaining to the End User Compute environment at the medical center. The End User Compute (EUC) Team which includes endpoints and mobile device technologies within BTS, is committed to assisting The Ohio State University Wexner Medical Center (OSUWMC) and its patients.

Position Summary

• Responsible for the engineering, build, installation and configuration, operation, maintenance and support of the endpoint devices and systems to ensure stability, reliability and acceptable performance.
• Responsible for providing outstanding customer and engineering support at an advanced technical level for end user devices and systems which may include mobile devices, printers, USB peripheral equipment, network troubleshooting, performance monitoring and other related activities.
• Responsible for the continuing identification of opportunities to transition support tasks to first and second level support as appropriate.
• Responsible for all activities related to planning, engineering, researching and evaluating new technology integration, systems development, methodologies, data administration, capacity planning, training and technical support.
• Responsibilities may also include addressing security issues, application packaging and the generation of support and/or customer documentation.
• Responsible for providing direction and guidance to junior engineers and administrators in the end user compute technologies.

Minimum Qualifications

Bachelor's degree or equivalent experience and 2 years of relevant experience.

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!