Engineer, End User Environment

Q: What is the Engineer, End User Environment?

This listing is for Engineer, End User Environment at Queensland University of Technology .

Q: Where is this role located?

The listed location is Kelvin Grove QLD, Australia .

Q: What is the salary?

The listed salary is A$103,811 – A$113,557 yearly .

Q: When do applications close?

Applications close on Oct 7, 2026 .

Applications Close: Oct 7, 2026

Queensland University of Technology

Kelvin Grove QLD, Australia

Salary: A$103,811 – A$113,557per year

63Views

$103,811 to $113,557
Ongoing, full-time
Kelvin Grove (hybrid option available)
Reference number: 26491
Term: Ongoing, full-time
Remuneration: $122,852 to $134,385 pa (HEW7) (inclusive of $103,811 to $113,557 salary pa, 17% superannuation and 17.5% recreation leave loading)
Location: Kelvin Grove (hybrid option available)
Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Engineer, End User Environment to join Digital Business Solutions, Administrative Division.

The Engineer, End User Environment will work in a small team environment to ensure the effective technical delivery and management of the university's client computing ecosystem and supporting infrastructure. The position ensures the entire computing ecosystem of the university remains current, patched, and highly secured. This role will leverage contemporary device management platforms to ensure a reliable and consistent end user experience. The Engineer, End User Environment is responsible for maintaining the Managed Operating Environment across all QUT computing environments, both physical and virtual, including Windows and MacOS Operating Systems. The incumbent will be experienced using common device and OS management platforms such as Microsoft System Centre Configuration Manager, Microsoft InTune and Jamf Cloud. This role is also responsible for the packaging, deployment and ongoing support of software applications aligned with the university’s Enterprise Software Catalogue. This role requires a proactive approach to software updates and enhancements, ensuring compliance with agreed version controls and compatibility with hardware and network infrastructure. The Engineer will also lead the development of virtualised platforms for learning and teaching, leveraging contemporary approaches and technology to deliver specialised virtual desktops and software available to students on their personal devices. This role requires a keen understanding of the user experience and will deliver effective and efficient environments that empower. This position reports to the Team Leader, End User Environment for career planning, development, and performance expectations.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services. DBS embraces digital transformation as being fundamental to the delivery on the QUT Digital Strategy to enabling QUT’s aspirations outlined in the QUT Connections Strategy.

What you need to succeed

Education, training and/or relevant experience equivalent to a degree in an IT related field with subsequent relevant experience.
Demonstrated experience in supporting Windows, and macOS, operating systems, including experience using contemporary enterprise management platforms.
Proven ability to develop relationships with stakeholders, understanding their business requirements to develop highly effective processes and environments.
Demonstrated experience leading small IT projects, prioritising workloads and developing continual service improvement plans, with the ability to proactively manage technology fleets and implement preventive solutions.
Demonstrated experience in contributing as a technical expert as part of a team and implementing improvement strategies that support effective response to client needs, and achievement of organisation goals.
Excellent communication skills, with the ability to provide expert advice, training, and guidance to staff and students, and experience in developing engaging Knowledge and How-To guides to enhance user understanding and efficiency.
Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super).
Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
Purchased Leave Scheme - up to 8 extra weeks.
Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment.

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Engineer, End User Environment

Job opens: 23-Sep-2026

Applications Close: 07-Oct-2026 at 11.30pm

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Frequently Asked Questions

📋What is the Engineer, End User Environment?

This listing is for Engineer, End User Environment at Queensland University of Technology.

📍Where is this role located?

The listed location is Kelvin Grove QLD, Australia.

💰What is the salary?

The listed salary is A$103,811 – A$113,557 yearly.

📅When do applications close?

Applications close on Oct 7, 2026.

💼What type of appointment is this?

The listed type is Full time.

📝How do I apply?

Use the Apply Now button on this listing to submit your application.

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This job sits at the point where every device meets the network

Most people read "End User Environment Engineer" and think help desk. That's a mistake. QUT's advertised role is the person who keeps thousands of laptops, desktops, phones and lab machines running the same way, every day, across a campus that never really sleeps. If you've worked in enterprise endpoint management, you already know the difference between break-fix and environment engineering. This is the second one.

QUT is one of Australia's larger public universities, with a workforce spread across Brisbane campuses, online students, researchers in the field and staff logging in from home. The end user environment is not a nice-to-have. It's the surface every academic, administrator and student touches before they do anything else.

When it goes wrong, it goes wrong loudly. Login failures before a 9am lecture. Lab machines that forget their profiles. A patch that breaks a research team's software. The engineer in this role is the one who builds the environment so those failures don't happen, and fixes the root cause when they do.

That's why the title matters less than the ownership it carries. You're not resetting passwords all day. You're responsible for the configuration, deployment and security baseline of every endpoint QUT issues.

What an end user environment engineer actually does

Strip the jargon back and the job is about three things: build it once, deploy it consistently, keep it secure. In a university that usually means a Microsoft-centric estate with Apple devices mixed in. You'll see Intune for modern management, Microsoft Endpoint Configuration Manager for legacy fleets, and often JAMF for Macs. QUT is large enough to have all three in play.

Your day might start with a failed Autopilot enrolment and end with a ring-based Windows update rollout. In between: packaging software, testing application compatibility, writing PowerShell scripts, reviewing conditional access policies, and arguing with a vendor about why their installer needs local admin rights. It's technical work, but it's also about judgement. One wrong deployment can take out an entire computer lab during exams.

Universities add another layer. Staff and students bring their own devices. Researchers need specialised scientific software that has no cloud equivalent. Lecture theatres run machines for five years because budgets are tight. You'll balance standardisation with enough flexibility to keep 200 different courses running.

Selection criteria for roles like this usually ask for experience with Windows 10 and 11, Microsoft Intune, Active Directory, Group Policy, software packaging, and a solid grasp of endpoint security frameworks. If you've only ever worked in a small business with a single domain, this role will stretch you. If you've managed fleets in the thousands, you'll recognise the rhythm.

The QUT listing and how to read it

The job is live on QUT's recruitment portal and mirrored on AcademicJobs.com. You can view the official QUT listing here. The mirror on AcademicJobs.com is useful if you want to track the role alongside other university IT jobs.

QUT uses the NGA.NET platform, which is common across Australian public sector recruitment. That means you'll likely upload a resume, answer screening questions and address selection criteria. Some candidates treat selection criteria as optional. Don't. The panel will score against them, and if your response is vague, you'll get cut before anyone reads your resume.

One thing the ad may not tell you clearly is the salary band. Australian university IT roles at this level can vary depending on the higher education worker classification and QUT's enterprise agreement. If the figure isn't advertised, ask early. You don't want to reach the final interview and find out the top of band is below what you earn now.

The skills that separate a shortlist from a rejection

When hiring managers at universities screen for endpoint roles, they look for scale first. Tell them the largest environment you've managed, the number of endpoints, the OS split, and how you handled the last major migration. A candidate who has moved 8,000 devices from Windows 10 to Windows 11 with Intune is more compelling than one who lists a dozen certifications but has never run a production rollout.

Microsoft's certification page is a good place to check what you already know. The Microsoft Modern Desktop Administrator Associate credential maps closely to this role, covering Windows client, Intune, Microsoft 365 and identity. You don't need it to apply, but having it signals you've covered the core syllabus.

Security knowledge is not optional. Australian government guidance on endpoint hardening is publicly documented in the ASD Essential Eight. Universities apply these controls to their fleets, sometimes with academic carve-outs for research machines. Know which mitigation strategies affect endpoints: application control, patch operating systems, restrict admin privileges. If you can talk about how you've implemented even three of the eight, you'll stand out.

Also learn QUT's context. The university runs a mix of standard teaching spaces, research labs and professional staff offices. Its IT division manages services across multiple campuses, including Kelvin Grove and Gardens Point. Familiarity with Australian university IT pain points helps. Student labs need deep freeze-style reset tools. Researchers need admin rights sometimes and push back when you lock things down. Lecturers want their own laptops to work with podium displays. You'll be negotiating all of that.

How QUT's role compares to other Australian university IT jobs

QUT is not the only university hiring endpoint engineers. UNSW, Monash, University of Queensland and University of Melbourne regularly advertise similar roles, often under titles like Endpoint Engineer, Modern Workplace Engineer or Device Management Specialist. The duties overlap heavily, but QUT's posting is a good benchmark because it sits in Brisbane's competitive tech market and the university has a reputation for pushing digital service improvements.

What makes QUT different is its scale and its appetite for automation. Brisbane universities have large student cohorts, a high proportion of on-campus teaching, and device fleets that don't refresh as often as private sector fleets because funding cycles are longer. That means automated provisioning matters more than at a smaller private college. If you're comparing offers, ask about the team size, the tooling budget and whether you'll get time for engineering work or just operational firefighting. Some universities advertise engineering titles but fill them with ticket queues.

A useful comparison source is the AcademicJobs.com university jobs board, where you can search for similar endpoint roles across Australia and see how often they appear, which institutions are hiring, and what they list as requirements. That broader view helps you decide whether QUT's opening is a rarity or part of a wider wave of university IT investment.

Before you submit: five moves that improve your odds

You can submit a resume in ten minutes. You'll probably lose. Use the week before the closing date to do these five things.

Map your experience to each selection criterion in the QUT ad. Write a short paragraph for each, using the STAR method, with numbers: endpoints managed, deployment time saved, incident reduction percentage. Panels read these fast. Make the scale obvious.
Quantify your last two endpoint projects. If you migrated devices, say how many and over what timeframe. If you automated software deployment, say what tool and what the before and after looked like. Generic experience with Intune does not score.
Prepare for scenario questions about incident response. A standard panel question is: A critical update breaks a niche research application for 400 users. Walk us through your first three hours. Think through who you'd contact, what rollback plan you'd use, and how you'd communicate to affected academic staff.
Ask the contact officer about the team structure and on-call expectations before the interview ends. The answer tells you whether this is a stable engineering role or a rotating support shift with a better title. Don't be afraid to ask. Strong candidates ask.
Check the closing date and set a reminder two days before. QUT uses strict application cut-offs on NGA.NET. Late applications are not read. University recruitment platforms are not flexible like private sector forms.

That last point matters more than you think. QUT advertises on external boards and its own portal, but the actual submission runs through NGA.NET. Technical issues with the portal are yours to solve before the deadline, not after.

Why endpoint engineering is becoming a higher education priority

Hybrid work did not end when Australian campuses reopened. Staff still split time between office and home, students expect access from any device, and cyber threats against universities keep rising. The ASD's annual cyber threat report consistently lists the education sector as a target. That pressure lands directly on the end user environment team.

For candidates, that means the role carries more weight than it did five years ago. You're not a support cost. You're the person who makes remote work possible without handing every researcher local admin and hoping for the best. The universities that understand this are investing in device management, zero trust pilots and better conditional access. QUT's hiring suggests it is one of them.

If you're on the fence about applying, consider this: your next employer will care less about where you worked and more about whether you can run a fleet at scale. University experience is portable. The person who can keep a 15,000-device university estate healthy can do the same for state government, health services or a large enterprise. That's the career insurance this job offers.

Do this one thing this week

Take one hour and write a one-page summary of your most recent endpoint project. Include the environment size, the problem, what you changed, and the measurable outcome. Save it as a PDF. That single document will do more for your QUT application than a generic cover letter ever could.

The role won't stay open long. Good candidates in Brisbane's IT market move fast. Start the application now, even if you only fill in the basics tonight. The rest can wait until tomorrow.

Frequently Asked Questions

💻What does an End User Environment Engineer do at QUT?

You manage the configuration, deployment and security of all devices QUT issues. That includes Windows and Mac laptops, desktops, lab machines and sometimes phones. Tools include Microsoft Intune, Endpoint Configuration Manager and JAMF. You build the environment once, deploy it consistently and keep it secure across Brisbane campuses.

🎓What qualifications do I need for this role?

A relevant IT degree helps, but QUT usually accepts equivalent experience plus certifications. The Microsoft Modern Desktop Administrator Associate is a strong match. Vendor certifications in Intune, JAMF or ITIL also count. What matters most is proof you have run endpoint projects at scale.

✈️Is this role open to interstate or international applicants?

QUT generally requires Australian work rights for ongoing roles. Some fixed-term or specialised positions may offer sponsorship, but you should confirm with the contact officer before applying. If you're interstate, be clear about relocation timing and whether you can start within QUT's expected window.

💰What salary can I expect for this QUT role?

Salary depends on the higher education worker classification under QUT's enterprise agreement. Endpoint engineering roles often sit around HEW level 8 or 9, which in Queensland universities can range roughly from AUD 100,000 to 130,000 plus 17 per cent super. Check the current QUT enterprise agreement and ask the contact officer if the ad does not state a band.

🔧What technical skills should I highlight in my application?

Lead with scale and outcomes. Mention Windows 10 and 11, Microsoft Intune, Endpoint Configuration Manager, JAMF, Active Directory, Group Policy and PowerShell. Then add numbers: how many devices you managed, how long a deployment took, how much time automation saved. Generic skill lists do not score.

📋How does QUT's application process work on NGA.NET?

You apply through the NGA.NET portal linked from the official QUT listing. You'll upload a resume, answer screening questions and address selection criteria. Some panels also ask for a cover letter or key selection criteria document. Submit before the strict closing time because the portal does not accept late applications.

📝What should I include in my cover letter for this role?

Use STAR examples tied to the selection criteria. For each one, state the situation, task, action and result with numbers. Show you understand university environment constraints: long refresh cycles, research software needs, after-hours change windows. Keep it under two pages and make the scale obvious in the first paragraph.

🎤What interview questions might a QUT panel ask?

Expect scenario questions. A common one is how you'd handle a bad patch breaking a niche research app for hundreds of users. They may ask about your rollback plan, stakeholder communication and how you'd prevent recurrence. They'll also probe your experience with Intune, JAMF and security frameworks like the ASD Essential Eight.

🔐How does this role support QUT's hybrid work environment?

You manage conditional access, device compliance and application delivery so staff and students can work from anywhere without weakening security. That means configuring Intune profiles, enforcing multi-factor authentication, managing updates remotely and ensuring research tools still work on managed and bring-your-own devices.

🔍Where can I find other university IT jobs like this one?

Search the AcademicJobs.com university jobs board for endpoint, modern workplace and device management roles across Australia. QUT's own careers page also lists current openings. Comparing similar ads from UNSW, UQ or Monash helps you benchmark level, scope and salary expectations before you apply.