Job Summary

The Enterprise Software Administrator is responsible for providing primary support and troubleshooting for enterprise applications, ensuring reliable performance across on-premises and cloud environments. This role installs, configures, maintains, patches, and upgrades applications in multi-platform environments, while monitoring systems and resolving issues to minimize service disruptions. The position manages daily service tickets, maintains technical documentation, and supports change management and testing activities. The Enterprise Software Administrator collaborates with information security partners to ensure applications align with university standards and policies, explores automation and integration opportunities to improve efficiency, and continuously enhances internal processes to improve application performance, quality, and customer experience. The role also requires ongoing professional development and staying current with emerging technologies to support organizational needs.

Special Note: We are unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

Essential Job Functions

Provide primary troubleshooting and ongoing support for enterprise applications to ensure system availability and performance.
Install, configure, maintain, patch, upgrade, and monitor on-premises and cloud-based applications on multi-platforms.
Manage and resolve service requests by reviewing and updating support tickets daily.
Develop and maintain technical documentation, including installation guidelines, upgrading procedures, testing plans, and process documentation. Collaborate with internal partners to improve application administration processes, implement automation and integrations, and support continuous improvement initiatives.

Minimum and Desired Qualifications

Minimum Qualifications:

Bachelor’s degree in a relevant field with two (2) years of relevant experience or four (4) years of relevant experience in lieu of a degree.
2 or more years of experience in a relevant field.
Experience supporting application computing environments in Linux and Windows
Software management life cycle, including change management, functional and technical specification development.
Experience with installation and configuration of multi-tier application software in an enterprise environment.

Desired Qualifications:

Master’s degree in a relevant field with 4 years of experience.
Experience as an administrator in a team working directly with functional counterparts on requirements gathering, program specification, design, and information systems that interact with ERP platforms.
Experience with cloud-based offerings and cloud deployments.
Ability to develop, diagnose, and debug automation and integrate modern and legacy tools to optimize business processes.

Supplemental Information

Key Competencies:

Ability to provide strong customer service and work effectively with a diverse group of customers and IT partners
Demonstrated ability to support, maintain, and administer complex applications
Strong problem-solving and analytical skills, including complex troubleshooting
Effective verbal and written communication skills
Self-motivated, adaptable, and able to work independently in ambiguous or evolving situations

Physical Requirements:

The employee must be able to effectively use a computer, keyboard, mouse, and other standard office equipment, as well as communicate clearly in person, by phone, and through electronic means. Occasional standing, walking, bending, or lifting of light items (generally up to 10 pounds), such as files or equipment, may be required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Job Conditions:

This position is primarily performed in a standard office or remote work environment and requires the ability to sit for extended periods while working at a computer

Enterprise Software Administrator

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