Event Service and Marketing Manager

About The Statler Hotel

The Statler Hotel employees are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration, and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

The Opportunity

Are you a detail-driven hospitality professional who thrives at the intersection of event execution and creative marketing? Join the Statler Hotel team as our Event Service & Marketing Manager, where you'll play a vital role in delivering exceptional guest experiences while elevating our brand presence.

This dynamic, dual-focus role blends event service excellence with strategic marketing leadership. You'll manage events from post-contract through on-site execution while also helping shape and promote the Statler experience across multiple channels.

What You'll Do

Event Services & Client Experience

• Serve as the primary contact for assigned events from post-contract through execution.
• Partner with clients to plan every detail, including agendas, room setups, audiovisual needs, menus, and billing.
• Manage room blocks, rooming lists, and reservation timelines to maximize performance.
• Prepare and distribute detailed event orders, resumes, and documentation ensuring seamless execution.
• Conduct client outreach, site tours, and planning meetings to finalize program details.
• Forecast event and conference revenue accurately on assigned accounts.
• Collaborate with internal teams by leading pre-conference meetings and communicating updates.
• Attend select high-profile events on-site to ensure a flawless transition to operations teams.

Marketing & Brand Engagement

• Partner with the Director of Sales & Marketing to plan and execute comprehensive marketing strategies.
• Manage social media presence, including content creation, posting, and engagement.
• Develop and maintain marketing collateral, ensuring brand consistency.
• Coordinate promotions, activations, press releases, and photo shoots.
• Update website content and manage newsletters and VIP programs.
• Respond to online reviews and comments, enhancing guest engagement.
• Support strategic marketing initiatives that elevate visibility of the hotel, restaurants, and HLDP programs.
• Maintain digital signage and create email blasts based on the needs of the Sales team and director of revenue management.

Operations & Systems

• Maintain accurate client records and event details within the Delphi system.
• Maintain Statler websites using Milestone.
• Utilize TravelClick for Email blasts, and 22miles for digital signage management.
• Track changes, update documentation, and communicate revisions promptly.
• Ensure all departments are aligned on event details and updates.

On-Site Event Support

• Be present for major events and VIP functions, including evenings and weekends as needed.
• Welcome clients, confirm readiness, and facilitate smooth handoffs to the service team.

Leadership & Collaboration

• Participate in team meetings and contribute to hotel operations.
• Support the Statler's educational mission by mentoring and guiding student employees.
• Collaborate across departments to support overall hotel success.

At the Statler, you'll be part of a collaborative, innovative environment that values both excellence in service and professional growth. You'll have the opportunity to shape memorable guest experiences while contributing to a dynamic brand. If you enjoy building client relationships, managing complex logistics, and bringing creative marketing ideas to life, we encourage you to apply with your resume and cover letter.

What We Need

A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.

• Associate's Degree in hospitality or business and 4-6 years of hospitality experience
• Highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA-rated Four-Diamond hotel.
• Must be familiar with all aspects of hotel operations and knowledgeable about catering/conference planning and execution.
• Ability to manage multiple tasks under pressure in a fast-paced environment.
• Proven organizational, interpersonal and communication (oral and written) skills.
• Proficiency using Microsoft Word and Excel.
• Design software
• Strong communications skills

It Would Be a Bonus if You Have Any of the Following

• Bachelor's Degree in hospitality or business
• Prior catering sales or conference planning management and Delphi experience ideal but not required
• Marketing experience preferred