Event Services and Production Supervisor
About the Position
Ready to be part of George Mason's new campus, where you'll interact with high-profile clientele in an innovative ecosystem? You'll have the chance to interact with the external community, students, staff, and more in this dynamic environment. If you're up to the challenge, then we are ready to meet you.
We've got the work. Now, we need an additional team member to contribute to our busy environment. We want someone reliable and who takes pride in their work. The Director, Administration and Operations, will trust and rely on you to get the job done.
George Mason’s Facilities & Campus Operations department is committed to providing a safe, functional, and clean community experience at the university.
The Event Services and Production Supervisor ensures all event production services are executed properly. In partnership with other members of the Mason Square Events Team, and at the direction of the Senior Event and Production Manager, the Supervisor oversees the successful setup, operations, and oversight of all A/V equipment and event support resources for events held at Mason Square. This position serves as the on-site supervisor during events, ensuring smooth execution and providing direct supervision of up to 15 support staff on the ground. In addition, this role will directly support high-profile and complex events to ensure excellence in service delivery. In partnership with the Senior Event and Production Manager, this role develops and implements relevant training programs and materials for event staff and assists with recruitment and training.
This position is expected to work flexible shifts, potentially outside of normal business hours, based on event demand, to ensure events are supported and executed appropriately.
Responsibilities
Event Production
- Provides high-quality production services in support of events by overseeing the execution of transportation, setup, operation, and breakdown of portable technical and non-technical equipment as requested;
- Serves as the primary supervisor and/or technician onsite for high-profile and major events;
- Responds with appropriate urgency, flexibility, courtesy, and good judgment to meet customer needs and resolve issues;
- Provides prompt and responsive evaluation of issues that may arise, evaluates the potential impact on service execution, and communicates a strategy for resolution of the issue in an effective and timely manner; and
- Works with Event Managers to advise clients on A/V capabilities and options to support events.
Equipment and Systems Management
- Ensures functionality and preservation of production resources, both technical and non-technical, through the implementation and oversight of preventative maintenance efforts independently and in conjunction with ITS;
- Works with the Audio-Visual Manager, creating an ongoing master plan for equipment (technical and non-technical) upgrades and replacement schedules;
- Ensures functionality of in-house and portable A/V systems and furnishings, supporting preventative maintenance efforts;
- Oversees the organization and oversight of production inventory and resources, communicating inventory needs to the Senior Event and Staff Manager;
- Maintains a database of equipment that tracks the history of usage and repairs/maintenance;
- Ensures efficient usage of storage space and resources that emphasize organization, safety, and ingenuity;
- Serves as the primary point of contact with outside contractors/vendors to troubleshoot equipment issues or to perform services and repairs when necessary; and
- Oversees the implementation of a barcoding/tracking system that records the movement and storage of all equipment to ensure accurate delivery of services and proper stewardship of resources.
Training and Staff Supervision
- Assists with the development and facilitation of training on proper transportation, storage, setup, and operation of equipment and effective implementation of event support and customer service;
- Provides input on the development of clear and concise operation guides and resources to aid in the training of Production Support staff for supplemental and ongoing reference;
- Assists with support staff scheduling to ensure adequate support for both equipment and staffing for concurrent events held at Mason Square;
- Supports team members through mentorship, coaching, and constructive feedback; and
- Reviews and approves time sheets for student wage support staff.
Administrative
- Serves as the Liaison with the Central University Event Production Team;
- Attends trainings as appropriate;
- Utilizes university-approved calendaring system;
- Attends and contributes to regular events and team meetings;
- Attends campus meetings and serves on university committees as a representative of Mason Square;
- Serves as a Liaison with the Central University Events Production team; and
- Identifies and communicates supply needs to departmental purchasers, and works closely with Events Production Teams across the university to evaluate best practices.
Required Qualifications
- High school diploma or equivalent;
- Experience in recruiting, developing effective training programs for staff, directing, and supervising staff;
- Experience working in all areas of event operations/support/technology;
- Experience in planning and implementing events;
- Knowledge in all areas of event operations and event support technology, including sound, lighting, and video (setup, configuration, and operation);
- Knowledge of event support and the proper configuration of technical equipment for successful operation;
- Skill to communicate effectively and professionally with staff, patrons, and colleagues at all times;
- Ability to think critically and make decisions to support professional and student staff when issues arise;
- Ability to properly recruit, train, and provide on-site supervision of part-time and student wage staff;
- Ability to meet competing deadlines and prioritize responsibilities simultaneously; and
- Ability to diagnose, repair, and/or make recommendations for repair/replacement of all Mason Square technical equipment.
Preferred Qualifications
- Bachelor’s degree in a related field;
- Working knowledge of Crestron, Allen & Heath consoles, Shure microphones, sound consoles, Chauvet LED and moving lights; and
- Blackmagic Design video systems.
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