Facility Assistant - Student hourly
Position Overview
A Facility Assistant will work in one or more of the four responsibility areas or positions within the ASRFC during a given shift. In each area, an Assistant shall enforce and implement policies and procedures or complete particular responsibilities so that the KU Recreation Services population has the opportunity to participate in desired recreational programs, facilities, and services.
Assistants are expected to work during the following periods: fall and spring semesters; and fall, winter, and spring breaks. The summer semester is optional and is covered by those who are available to work. They will also work Monday-Sunday with early morning hours (6:00A), morning, afternoon, evening, and late-night hours (ASRFC closes as late as 10:30P). Assistants are expected to work weekend hours on a regular basis through a rotation system. Each Assistant must be certified in CPR/AED or become certified within one month of appointment. The four positions an Assistant can work are: Welcome Center (access control); Equipment Check-Out (also located at the Welcome Center); Reservation/Special Events Monitor; and Membership Services Assistant.
Job Description
Operations (40%)
- Complete all duties assigned by Facility Supervisors, Facility Program Manager and KU Recreation Services administrative staff.
- Maintain effective and appropriate communication with participants, guests, co-workers, and administration.
- Cover/Trade shifts for co-workers when needed and when able.
- Greet participants/members in a positive manner upon entering the Ambler Student Recreation Fitness Center.
- Maintain a high level of integrity and consistency when making decisions, actions, and enforcement of policies and procedures.
- Attend all scheduled meetings and shifts on time, while being ready to learn while at work.
- Act with personal responsibility.
- Implement risk management procedures and protocols when necessary.
- Enforce departmental policies and procedures.
- Maintain clean working areas, including the Welcome Center, equipment check-out, laundry room, restrooms, lobby and foyers of the ASRFC (dusting, cleaning, and sanitizing windows, ledges, counters, tables, and equipment).
- Booking Racquetball or Squash courts reservations.
Welcome Center Duties (20%)
- Create a welcoming environment to all members and guests.
- Provide a high-quality member service experience.
- Enforce access policies to confirm an active membership by scanning of KUIDs, ASRFC membership IDs, Fusion Access barcodes, or manually looking up a member.
- Disseminate KU Recreation Services marketing materials while assisting participants with general facility information.
- Answer phone calls and providing accurate KU Recreation Services information.
- Operating and maintaining washing machines and dryers.
- Folding and maintaining laundry.
Equipment Check-Out Duties (20%)
- Assist members with check out and check in of equipment and informing them of our policies when checking out equipment.
- Collecting and documenting broken equipment for follow up.
Membership Services (20%)
- Ability to learn KU Recreation Services point of sale software to include, but not limited to, member profiles, guest passes, membership sales, locker sales, programming sales, etc.
- Collection and distribution of incoming mail and packages.
- Ability to screen phone calls to appropriate professional staff within KU Recreation Services.
- Responsible for the opening and closing procedures of the Administrative Office as necessary.
- Ability to manage potential facility access issues.
- Willingness to assist KU Professional staff with various projects and tasks.
- Ability to learn KU Parking Office software to distribute temporary parking passes for Ambler access.
Required Qualifications
- Exhibit good oral communication skills.
- Flexible work Schedule.
Preferred Qualifications
- Demonstrated customer service experience as demonstrated in the application materials.
- Proven ability to multitask as demonstrated in the application materials.
- CPR/AED certification.
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