Extended Job Title
Family Medicine Midland Patient Services Specialist
Position Description
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related…
information for the department. Employees may have cash-handling responsibilities.
Major/Essential Functions
- Provides excellent customer service.
- Schedules patient appointments using computer systems, following clinic guidelines and processess.
- Patient Check In and Check Out
- Ensure the accurate and complete entry of patient information.
- Responsible for collecting patient co-payments in various forms (cash, credit card, checks/money orders).
- Provides expertise in insurance verification, using both online and phone systems.
- Verifies insurance benefit eligibility for services
Required Qualifications
- High School diploma or GED
- 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
Preferred Qualifications
Bilingual English/Spanish
Schedule Details
Monday - Friday, 8AM - 5PM
Work Location
Midland
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan/.
