training event for which they are scheduled so that they can stay up to date on financial aid topics.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status
- Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status
- Complete SharePoints, follow up with students and work on Special Projects
- Works effectively as a team member, embracing and fostering LU's mission
- Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
- Performs other duties as assigned
QUALIFICATIONS AND CREDENTIALS
Preferred Qualifications: Bachelor's degree; Ability to utilize Microsoft Outlook, Word, Excel, SharePoint, Bizflow and Banner software; Financial Aid experience and aid program and process knowledge preferred; Knowledge of Federal and State aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., Institutional aid and scholarships, veterans/military benefits and outside aid; Experience with student development, student affairs or academic affairs; Fluent in Spanish or American Sign Language
Minimum Qualifications: Ability to work a flexible schedule that may include days, evenings, and weekends; Excellent and detail oriented communication, arithmetic, and organizational skills; Ability to utilize a calculator and computer including Microsoft Word, Excel, and Outlook; Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.; Individual must not be in default on any federal student or parent loan; Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds
