Financial Aid Counselor
Reporting to the Associate Director of Financial Aid, the Financial Aid Counselor assists in upholding the highest levels of customer service to all Trinity students as it relates to institutional aid processes, timelines, and communication supporting the recruitment, enrollment, and retention of Trinity applicants and students. The Financial Aid Counselor is a key member of the enrollment team, utilizing broad knowledge of policy and practices in admissions and financial assistance. The position may often be the first point of contact with the college, and therefore, must become familiar with college personnel, operations, and events, and be capable of creating a positive first impression of the college. The Financial Aid Counselor will join a service-oriented team and is responsible for counseling students and parents in all areas of financial aid.
Responsibilities
- Contribute to the recruitment and retention of all students by providing exemplary customer service, and counseling to students and families on eligibility guidelines for financial aid, application procedures, appeals, etc.
- Perform needs analysis, federal verification, and counsel a designated population of students on eligibility guidelines for financial aid, application procedures, and appeals.
- Remain abreast of all relevant government regulations and compliance guidelines related to financial assistance.
- Serve as an interdepartmental liaison reinforcing our commitment to student engagement, connection, and transformation.
- Execute the awarding of numerous internal and external grant and scholarship programs.
- Oversee, coordinate, and execute additional responsibilities for the Office of Financial Aid as assigned by office leadership.
- Prepare reports related to tasks assigned by Director or Associate Director of Financial Aid. Access PowerFAIDS, to support and facilitate the aid process.
- Perform other related duties as assigned and based on departmental need.
Qualifications
- Bachelor's Degree
- 1-3 years of experience, required
- Possess strong computer skills, including Word, Excel, and other Microsoft Office programs.
- The ability to prioritize conflicting demands is essential, as is the ability to work effectively and comfortably with the public.
- Have a record of maintaining confidentiality, exercising discretion, and using good judgment.
- Must demonstrate the ability to anticipate and react appropriately to a variety of situations and to be resourceful.
- Ability to work independently and as a member of a team.
- Experience working in Financial Aid, especially with PowerFAIDS or Perceptive Content software.
- Proven organizational and administrative skills, and the ability to balance multiple priorities.
- Clear and effective writing, with knowledge of editorial procedures.
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