Financial Aid Counselor/Program Coordinator
Job No: 562103
Work Type: Staff
Location: Southern California: Long Beach
Categories: Bargaining Unit: Unit 4 - APC - Academic
Professionals of California, Job Search Category/Discipline:
Administrative, Appointment Type: Temporary, Time Basis: Full
Time
Join the vibrant community at California State University, Long
Beach (CSULB)!
Located just three miles from the Pacific Ocean, CSULB offers an
inspiring workplace and an exceptional Southern California
lifestyle. Our 322-acre campus-one of the largest in the CSU
system-serves more than 42,000 students and is known for its
commitment to student success, innovation, and impactful academic
and research initiatives.
As a member of the CSULB community, you'll experience a dynamic
environment filled with cultural landmarks, collaborative energy,
and opportunities to make a meaningful difference.
Work-life balance thrives here. Long Beach blends coastal
relaxation with urban vibrancy, offering miles of beaches,
year-round sunshine, a thriving arts and food scene, and convenient
access to both Los Angeles and Orange County. It's an ideal place
to grow your career while enjoying everything Southern California
has to offer.
Join the California State University (CSU) and explore career
opportunities that advance student success and strengthen
California's future-offering competitive compensation,
comprehensive benefits, and professional growth.
Job Summary
The Financial Aid Counselor/Program Coordinator performs a variety
of processing and specialized financial aid functions to facilitate
administration of financial aid programs and delivery of funds to
students in support of access and student success. Activities
include determining eligibility; awarding aid; facilitating problem
solving with students and parents; and making professional judgment
decisions regarding student aid eligibility. The counselor provides
leadership and program oversight over an assigned area of
specialty; adjudicates appeals; and provides training to other
staff.
Furthermore, this position provides services that are equitable,
inclusive, and culturally sensitive to enhance the quality of
campus life. This position uses a student-centered and
equity-minded approach in all communication and service efforts,
whether in-person, via phone or through written
correspondence.
Key Responsibilities
- Counseling and Outreach: Promote an environment of
collaboration and service excellence by providing a broad range of
student and family-facing financial aid services, including
counseling and outreach activities.
Processing, Evaluation, Program Oversight: Provide leadership;
program management; and serve as liaison for a programmatic area of
specialization. Facilitate access and student success through a
multitude of processing activities; providing decision-making
support in complex situations; evaluating special circumstances;
and exercising professional judgment.
Knowledge and Continual Learning: Remain current with
constantly evolving financial aid regulations (federal, state,
institutional) and emerging trends and best practices in delivering
service excellence. Contribute to the overall success of the
Financial Aid Office and Enrollment Services through ad-hoc
assignments.
Department
Enrollment Services - Financial Aid
Time Base
1.0 time-base, 40 hours per week.
Duration of Appointment
This is a temporary position for 1 year with no permanent status
granted. Temporary assignments may expire prior to the ending
date.
Classification
Student Services Professional II
Compensation
Salary placement is determined by the education, experience, and
qualifications the candidate brings to the position, internal
equity, and the hiring department's fiscal resources.
- Hiring Range: The hiring range for this position is $5,083 -
$5,250 per month commensurate with candidate's education,
experience, skills, and training.
- CSU Classification Salary Range: The CSU Classification Salary
Range for this position is $5,083 - $7,228 per month.
Benefits
At California State University (CSU), we prioritize the health,
growth, and success of our employees. Our benefits program reflects
our commitment to your overall well-being.
To be eligible for full benefits, employees must be appointed at
least half-time (.50 FTE) with an appointment lasting more than six
months and one day. Benefits eligibility and offerings may vary
based on appointment type, classification, and applicable
collective bargaining agreement. Eligible employees may have access
to a comprehensive benefits package that can include:
- Paid Time Off: Up to 24 vacation days per year
(based on employee group and/or length of service), 14 paid
holidays, and 12 sick days annually with unlimited accrual.
- Health Coverage: A variety of medical, dental,
and vision plans.
- Retirement Plans: Participation in the CalPERS
defined benefit plan, along with voluntary savings options such as
403(b), 401(k), and 457 plans.
- Educational Benefits: Tuition fee waiver
programs for eligible employees; dependent eligibility varies by
employee group and bargaining unit.
- Employee Assistance Program (EAP):
Confidential counseling and support services for employees and
their families.
- Additional Benefits: Wellness programs,
professional development opportunities, and insurance options
including life, disability, and pet insurance.
Candidates are encouraged to review the appropriate
CSU Employee Benefits Summary for details specific to their
position. Additionally, the
CSU Total Compensation Calculator is available to help
prospective employees understand the full value of the CSU benefits
package and how it complements base salary.
Knowledge, Skills, and Abilities
This position is a student-focused financial aid professional who
provides exceptional counseling, outreach, and support to students
and families. They effectively communicate financial aid options,
eligibility requirements, and application processes through
individual appointments, workshops, presentations, and other
outreach activities. With strong interpersonal skills and a
commitment to service excellence, they guide prospective,
continuing, and returning students through complex financial aid
situations, including personal, family, or financial hardships,
while connecting them with appropriate campus and community
resources.
The ideal candidate also possesses strong analytical and program
management skills, with experience evaluating financial aid
applications, determining eligibility, administering aid programs,
and ensuring compliance with federal, state, and institutional
regulations. They exercise sound professional judgment when
reviewing special circumstances, resolving complex eligibility
issues, monitoring academic progress, adjusting awards, and
responding to appeals or escalated student concerns. They serve as
a resource to colleagues, contribute to program oversight and
process improvements, analyze data to support decision-making, and
collaborate with campus partners to promote student success.
Committed to continuous learning, the ideal candidate stays current
on evolving financial aid regulations, industry trends, and best
practices. They actively participate in training and professional
development, support departmental initiatives, and contribute to
the overall success of the Financial Aid Office and Enrollment
Services through collaboration, adaptability, and a strong
dedication to student success.
Ability to communicate with an ethnically and culturally diverse
campus community. Ability to follow all university policies,
procedures, and guidelines including but not limited to safety,
civility, information security, and non-discrimination policies and
procedures. Ability to contribute to a positive university
experience for each and every student and assist in achieving the
university's commitment to a "vision of excellence."
Education and Experience
• Equivalent to a bachelor's degree in one of the behavioral
sciences, public or business administration, or a job-related field
and two years of professional experience in one of the student
services program areas required.
Application Procedures
Click "Apply Now" to complete the CSULB Online Employment
Application.
Please fill out the application completely. It is important that
all sections of the online application are completed fully and
accurately. Be sure to include all relevant education and
experience. Your application will be used to determine whether you
meet the minimum qualifications for this position.
Physical Summary
Sedentary work - Involves mainly sitting. Walking
and standing are minimal. Lifting is limited to lightweight objects
(10 pounds or less).
Additional Information
CSULB is not a sponsoring agency for staff and management positions
(i.e. H-1B Visas).
A background check (including a criminal records check) must be
completed satisfactorily and is required for employment. CSULB will
make a conditional offer of employment, which may be rescinded if
the background check reveals disqualifying information, and/or it
is discovered that the candidate knowingly withheld or falsified
information. Failure to satisfactorily complete the background
check may affect the continued employment of a current CSU employee
who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are
subject to a criminal record check unless they have successfully
completed a criminal background check through CSULB within the past
12 months.
The person holding this position is considered a 'mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 Revised July 21, 2017 as a condition of
employment.
Equal Employment Statement
Consistent with California law and federal civil rights laws, CSULB
provides equal opportunity in employment without unlawful
discrimination or preferential treatment based on race, sex, color,
ethnicity, national origin, or other protected status. CSULB
complies with Title VI of the Civil Rights Act of 1964, Title IX of
the Education Amendments of 1972, the Americans with Disabilities
Act (ADA), Section 504 of the Rehabilitation Act, the California
Equity in Higher Education Act, California's Proposition 209 (Art.
I, Section 31 of the California Constitution), other applicable
state and federal anti-discrimination laws, and CSU's
Nondiscrimination Policy. We prohibit discriminatory preferential
treatment, segregation based on race or any other protected status,
and all forms of discrimination, harassment, and retaliation in all
university programs, policies, and practices.
California State University Long Beach expects respectful,
professional behavior from its employees in all situations. Acts of
harassment or abusive conduct are prohibited. Demonstrated
appropriate professional behavior, treating others with civility
and respect, and refusing to tolerate abusive conduct is expected
of all employees.
Accommodations
We provide reasonable accommodations to applicants and employees
with disabilities. Applicants with questions about access or
requiring a reasonable accommodation for any part of the
application or hiring process should contact
StaffHR-Accommodations@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system,
is a State of California Employer. As such, the University requires
all employees upon date of hire to reside in the State of
California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/"
href="https://calstate.policystat.com/policy/10899725/latest/"
target="_blank" rel="noopener noreferrer">CSU Out-of-State
Employment Policy prohibits the hiring of employees to perform
CSU-related work outside the state of California.
Application Closes: 26 September 2026
To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/562103
je-c435abf70c084a89a2082cb6a8bdd225 
