Financial Aid Operations Coordinator
Job Details
Under the supervision of the Assistant Vice President of Financial Aid, the Financial Aid Operations Coordinator (FAOC) performs and assists with a wide variety of department processes and financial aid programs, particularly, managing the Financial Aid Award Letter daily release process for all population (traditional, CE & Graduate students), back-up to the Financial Aid Counselor managing suspended FAFSA records in Banner that need tying to student records, monitoring and trouble-shooting as the Liaison to the Tech Center when ISIR load failure s occurs and the weekly release of Missing Information Letters/Emails to all student populations. This role will oversee the FAFSA Renewal Campaign including Timeline and explicit communication processes along with specific responsibility for managing and initiating the outbound marketing campaign to encourage continuing students to file the FAFSA and complete their aid application file, the federal and private loan administration and processing functions and the weekly/monthly and semester preparation financial aid edit report processes to ensure accurate aid and loans are ready for disbursement to student tuition accounts.
The FAOC will provide superior customer service to students and their families, primarily about the Federal Direct Student or Parent Loans and Private Educational Loan Programs, questions about the necessary forms to complete verification of financial aid data on the FAFSA, and general high-level aid application and account balance information.
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