Fiscal & Business Specialist - OT Credentialing & Access Services
PRIMARY PURPOSE:
The Fiscal & Business Specialist - OT Credentialing & Access Services provides essential support for USF Credentialing Services, billing processes, customer service escalations, and inventory management.
This position supports credential management production, activities supporting new student orientation planning before, during, and after the event, accurate financial reconciliation, and excellent service delivery to the USF community. The role requires consistent daily coverage with increased responsibilities during peak orientation periods.
PRIMARY JOB DUTIES:
- Operations & Reporting (Daily): Review and analyze statistics captured by each USF Card center(s) daily; Compile and review daily counter reports and printer statistics for auditing purposes; Prepare audit reconciliation documentation and maintain center statistics
- Customer Service: Process and resolve escalated help tickets from the Operations Team (First View); Handle escalated Alumni card issues and inquiries from ITSM system; Ensure timely response and resolution of customer concerns
- Billing & Finance: Process refunds and charge inquiries through Touchnet/SSB student billing systems; Coordinate and investigate complex student billing issues; Process monthly IDCard, SSC/Compass Group, and Department billing cycles; Manage billing relationships with Housing, Orientation, Rec Center, and other departments
- Card Production: Package and organize USFCards for distribution to various campus locations; Schedule and coordinate batch printing operations; Perform printer maintenance and troubleshooting as needed
- Inventory & Budget Management: Document supplies provided to each location and monitor usage against statistics; Manage supply budget and track expenditures; Conduct quarterly inventory audits and maintain OT Card Services inventory/stock; Coordinate bulk ordering of printer supplies
- Seasonal/As-Needed Duties: Provide support during USF Orientation periods; Pull VZ reports from TPA Orientation as required; Assist with USFCard policy/procedure updates and enforcement; Support new hire training on USFCard systems and batch printing procedures
- Performs other duties as assigned.
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