Food Services Supervisor

Essential Job Duties:

Are you a culinary leader who thrives in high-energy environments? NC State Dining is looking for a Food Service Supervisor to join our team at Clark Dining Hall. This isn't an office job-it's a hands-on leadership role where you will be at the heart of campus life, ensuring thousands of students, faculty, and guests enjoy an exceptional dining experience every day.

We are looking for a professional who balances operational grit with a "people-first" philosophy. If you take pride in lead-by-example management and high-quality food service, we want you in the Pack.

In this fast-paced role, you will uphold all NC State Dining standards related to customer service as well as food and beverage quality, while ensuring compliance with established policies and procedures. This is a working supervisory position, and supervisors are expected to lead service during peak periods.

Key Responsibilities include but not limited to:

• Supervise daily dining hall operations during assigned shifts.
• Lead by example in delivering excellent customer service and maintaining high food and beverage quality standards.
• Ensure all policies, procedures, and NC State Dining standards are consistently followed.
• Schedule employees and plan daily staff assignments to meet operational needs.
• Communicate clearly and effectively with team members, customers, and supervisors.
• Maintain a clean, safe, and efficient work environment in accordance with university and departmental guidelines.
• Support training and development of staff to promote teamwork and service excellence.
• Respond to operational needs and challenges with professionalism and adaptability.

This role requires physical stamina, including the ability to lift 30 pounds above head and up to 60 pounds on rare occasions, work in hot and cold conditions, and safely handle sharp tools and hot surfaces (all with or without reasonable accommodations).

Other Work/Responsibilities:

• Model the Division's mission and values, introduce the Division's mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.
• Understand the goals and culture of the organization, and understand how employees' work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
• Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited special events.
• Perform other duties as assigned to ensure NC State Dining business needs are met.

Minimum Experience/Education:

High School diploma or equivalency and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience.

Preferred Qualifications:

• Previous supervisory experience in high volume food service, hospitality, or a related field including hiring, training, employee relations, coaching and team building
• Knowledge of equipment, cooking methods, measurements, food sanitation, safety and health codes
• Proficiency in the use of computers and have the ability to learn new software programs.
• Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.
• Proven ability to work effectively in a fast-paced, service-oriented environment.

Required license or certification:

• ServSafe certification or the ability to obtain within 90 days of employment.
• Certification must be maintained as a condition of employment.