Future Student Advisor

Why your role matters

Join UNSW's Marketing and Digital Experience Team and help connect prospective students with one of Australia's leading universities. As a Future Student Advisor, you will provide accurate and timely advice on admissions, degrees and study options through phone, email, web chat, online enquiries and outbound calling campaigns.

Using CRM systems to manage and record interactions, you will interpret complex admissions policies and respond to a wide range of enquiries while delivering exceptional customer service and meeting team performance targets. Reporting to the Future Student Recruitment Enquiry Team Lead, you will play a key role in supporting future students throughout their decision-making journey and contributing to UNSW's student recruitment success.

Specific accountabilities include:

• Participate fully within the Future Student Enquiries Team contributing to creating a respected and customer-focused service environment.
• Provide pre- and post-application support to prospective students to progress them through the UNSW student recruitment cycle.
• Understand the University’s business, drivers, and processes, as well as culture, and how each Department/Faculty interacts effectively on an organisational level.
• Provide accurate, timely and comprehensive information to prospective students and stakeholders via all inbound channels and events.

About You

• A relevant degree with extensive experience or an equivalent level of knowledge gained through any other combination of education, training and experience.
• Proven ability to work in a high volume, process driven environment with variable workflow patterns and to fixed deadlines.
• Knowledge and experience in the tertiary education sector with experience in key source markets is desirable.
• Demonstrated ability to work flexibly and productively as an effective team member to ensure deadlines are met.
• Excellent written and verbal communication skills and the ability to liaise effectively with all levels of staff and external stakeholders.
• Advanced level of computer literacy with excellent skills in Microsoft Office applications and databases (e.g. CRM).

Please note: this role requires on-site work during December and January, including availability over the Christmas and New Year period.

The successful candidate will be required to hold a valid paid Working with Children’s Check.