"Game Day JMA Dome - Ushers & Ticket Takers Temporary Part-Time"

Job #:

042656

Location:

Syracuse, NY

Pay Range:

$16.50 Per Hour

Hours:

Must be able to work a flexible schedule based on events scheduled at the Dome. Hours may vary based on operational needs.

Job Description:

The Dome is seeking Temporary Game Day Usher & Ticket Takers staff to work on an as needed basis for events in the 2026-2027 academic (June 2026 through May 2027) season. Now is your chance to join a passionate, dedicated, service-oriented team of people who make each event memorable for our Dome guests. Our Event Staff play a critical role in the success of our events. As a member of the Dome Event Staff Team, you will be part of Syracuse University Football & Basketball games, Special Events such as Major Concerts, Monster Jam and many more. You will also have the opportunity to return year after year, as many of our team members have been with the Dome for over 40+ years.
There is no better part time job in Central New York, come join the fun and experience an event with us!

Education and Experience:

• The right candidate is outgoing, polite, friendly, assertive, and detail oriented.
• Previous customer service experience is required.
• Willing and able to actively engage Guests in difficult, high-pressure situations while remaining calm and professional.

Skills and Knowledge:

• Applicants must be flexible and able to work events that on average last between 4 and 6 hours.
• Events take place on nights, weekends, and some holidays.
• You are expected to be available to work a majority of the high priority events such as: SU Football, SU Basketball, Monster Jam, and all Concert events.

Responsibilities:

Open positions include the following:

Ushers:

• Professionally assist guests with determining seat location, escort guests to seat location if required.
• Provide assistance, and monitor guests in each section to ensure the safety of guests.
• Observe and report matters of concern to Area Supervisor.
• Ushers are expected to interact with guests, and be able to provide assistance to anyone that might require it, whether it is finding their seat location, trouble with other guests, or directions in and around the stadium.
• Excellent customer service skills are required.
• Aid in the direction of orderly evacuation of the building if required.

Ticket Takers:

• Greet guest as they present their ticket for the game.
• Scan each ticket with hand held Ticket Scanners as guests enter the stadium, assuring they have a valid ticket for the event.
• Verify that the ticket scanner displays the appropriate message that signals the patron has the proper ticket.
• Monitor & Assist with crowd flow as guests enter and exit the facility.
• Aid in the direction of orderly evacuation of the building if required.