American University is a student-centered research institution
located in Washington, DC, with highly-ranked schools and colleges,
internationally-renowned faculty, and a reputation for creating
meaningful change in the world. Learn more about
American University
Department:
School of Communication
Time Type:
Full time
Job Type:
Regular
FLSA Status:
Non-Exempt
Work Modality:
Hybrid 01 (On Campus 3-4 Days/Week)
Union:
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented
by SEIU Local 500 - Provost & Enrollment Division. That means
the terms and conditions of your employment are governed by
university policy (including the Staff Personnel Policies Manual)
and any collective bargaining agreement entered into between
American University and SEIU Local 500 - Provost & Enrollment
Division.
Job Description:
Summary:
Under the supervision of the Director of Graduate Program
Operations, the Graduate Admissions Coordinator provides
operational support and is responsible for coordinating the
day-to-day outreach and operational activities required to shepherd
prospective students through the graduate admissions process. The
Graduate Admissions Coordinator provides timely and thorough
processing of graduate applications and helps maintain the
university systems that support the student enrollment journey for
on-campus and online graduate programs.
This position works on prospective student engagement and
application funnel management. The Graduate Admissions Coordinator
is also responsible for post-admission processes including
processing of merit aid, graduate fellowship applications, official
transcript tracking and international student visa sponsorship
requests. This position frequently partners with the Marketing
& Communications team to plan admissions and yield activities
throughout the year.
Essential Functions:
1.) Graduate Recruitment & Admissions Outreach
Serves as the initial and primary point of contact for prospective students interested in the School of Communication's graduate (on-campus and online) and doctoral programs, responding to inquiries via email, telephone, text messaging, virtual chat, and other communication channels. Provides timely, personalized, and high-touch guidance throughout the recruitment process. Serves as a representative for the School at virtual and in-person recruitment, yield, and outreach events. Supports…
management of the Graduate Programs shared inbox and phone line, ensuring prompt, high-quality customer service while fostering prospective student engagement and contributing to enrollment goals. Partners with the Director of Graduate Program Operations to craft recruitment strategy and identify markets to best advertise prospective students.
2.) Graduate Admissions & Enrollment Management
- Supports the administration of graduate admissions and
enrollment operations by partnering with the Assistant Director,
Graduate Admissions Operations and Analytics to process application
materials, ensuring accurate admissions and enrollment records
within the university's CRM and related systems. Partner with the
operations team to mark application files for completeness and
accuracy, prepare admissions decisions and applicant
communications, and manages post-admission enrollment
communications. Crafts and distributes onboarding materials to
facilitate a seamless transition from admission to matriculation.
Coordinates the administration of graduate financial assistance,
including graduate funding awards, donor-funded scholarships,
fellowships, assistantships, and partner tuition discounts,
ensuring accurate data entry, award processing, and communication
with students. Processes fellowship applications and supports
scholarship tracking and reporting. Partners with campus
stakeholders, including International Student & Scholar
Services (ISSS), to facilitate the I-20 documentation process for
international students and monitor visa-related milestones.
Contributes to the continuous improvement of admissions and
enrollment processes, data integrity, and operational
workflows.
3.) Recruitment, Yield & Student Engagement Events
- Collaborates with the Graduate Academic Services team and the
Marketing & Communications team to support the planning and
execution of recruitment, admissions, yield, and student engagement
events. Assists with event logistics, communications, and targeted
outreach to prospective students through email and phone campaigns
to increase participation and strengthen enrollment outcomes.
4.) Strategic & Administrative Support
- Performs additional duties and special projects as assigned in
support of the strategic goals of the School of Communication.
Contributes to cross-functional initiatives that enhance graduate
recruitment, admissions operations, enrollment management, student
success, and continuous process improvement.
Competencies:
- Serving Customers.
- Displaying Creativity.
- Prioritizing and Organizing.
- Acquiring and Analyzing Information.
- Supporting Coworkers.
Position Type/Expected Hours of Work:
- Full-time.
- 35 hours per week.
- Eligible for hybrid modality up to 2 days per week.
- Some evening and weekend hours as required.
- This position is union eligible.
Salary Range:
- $26.11 - $27.48 per hour.
Required Education and Experience:
- Bachelor’s degree with advanced training in MS Office software
applications or equivalent in education, training, and
experience.
- 1 - 3 years of relevant experience.
- Experience in a front-line customer service role including
professional experience (post-degree) in a higher education
environment or other relevant experience in a high traffic,
customer contact position within a complex organization.
- Experience with databases and acute attention to detail.
- Proficiency in MS Office software applications (Excel, Word,
PowerPoint, Outlook) and web-based research.
- Commitment to working with diverse populations including
international students.
- Experience managing sensitive information and maintaining
confidentiality.
.
Preferred Education and Experience:
- Master's degree or equivalent.
- 2 - 4 years of relevant experience. Familiarity with Salesforce
Education Data Architecture solutions preferred.
Travel Required:
- Up to 20% of the time. The bulk of travel commitments will
occur in the summer and fall.
Additional Eligibility Qualifications:
- Employees in the School of Communication are required to work
on campus in a full presence modality for the first month of their
employment.
- Ability to gather and analyze data using basic research methods
and databases.
- Comfort and experience with computer technology and willingness
to learn new computer programs.
- Ability to manage a fast-paced, deadline-driven environment; be
a proactive self-starter; adapt and operate at a high level of
efficiency with moderate direction and supervision; complete
multiple assigned tasks independently and on schedule.
- Excellent administrative and organizational skills.
- Strong interpersonal and communication skills (verbal and
written), with a customer service orientation and ability to
communicate; effectively interact with people of all ages and
diverse backgrounds.
- Team-oriented with an ability to foster positive and productive
working relationships in a professional and courteous manner with
students, staff, and faculty.
Other Duties:
- Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Benefits
AU offers a competitive benefits package.
Click here to learn about American University's unique benefit
options .
Other Details
- Hiring offers for this position are contingent on successful
completion of a background check.
- Employees in staff positions at American University must
deliver their services to the university from either the District
of Columbia, Maryland, or Virginia, or perform work on-site at the
university.
- Please note this job announcement is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
- American University is an
E-Verify employer.
Current American University Employees
American University current employees must apply through their
employee Workday account. If you are a current employee at American
University, please log into Workday and select the Find Jobs report
which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University
careers site, email
theworkline@american.edu
.
American University is an equal opportunity, affirmative action
institution that operates in compliance with applicable laws and
regulations. The university does not discriminate on the basis of
race, color, national origin, religion, sex (including pregnancy),
age, sexual orientation, disability, marital status, personal
appearance, gender identity and expression, family
responsibilities, political affiliation, source of income, veteran
status, an individual’s genetic information or any other bases
under federal or local laws (collectively "Protected Bases") in its
programs and activities.
