Basis: 12 months
Job Search Category: Student Services
About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Advertised Job Summary
The Graduate Enrollment Coordinator provides administrative, operational, and coordination support to the Director of Graduate Enrollment Management in support of graduate recruitment, admissions processing, onboarding, and graduate student engagement activities. This role serves as a key point of contact for prospective and admitted graduate students, ensuring a responsive, professional, and student-centered experience throughout the enrollment process.
Job Related Minimum Required Education and Experience
Requires a bachelor’s degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Preferred Qualifications
- Background in graduate admissions, higher education, or enrollment management.
- Working knowledge of Slate or comparable CRM/admissions systems.
- Demonstrated ability to coordinate recruitment events, onboarding activities, and student communications.
- Understanding of academic program processes and student services operations.
Knowledge/Skills/Abilities
- Attention to detail is crucial.
- Skilled in customer service, professional communication, confidentiality and discretion.
- Must be able to collaborate across departments.
- Must have the ability to manage multiple priorities, the ability to problem-solve and follow-through, and the ability to be adaptable in a deadline-driven environment.
Job Duties
Application Processing (45%): Monitors applications to identify missing materials, incomplete records, and outstanding requirements. Follows up with applicants to ensure completion of required documentation. Processes completed applications accurately and in a timely manner. Coordinates doctoral interview scheduling and communicates with applicants and program stakeholders regarding application status. Maintains accurate admissions records and supports compliance with established admissions procedures.
Front-line Customer Service (25%): Serves as a primary point of contact for prospective students and applicants by phone, email, and other communication channels. Responds to questions regarding admissions requirements, application procedures, deadlines, and program-specific information. Enters and updates leads in Slate and assists with applicant record management. Provides timely, courteous, and accurate information while escalating complex issues as needed.
Recruitment Support (15%): Supports graduate recruitment efforts through in-person and virtual engagement activities, working closely with the Director of Graduate Enrollment Management. Assists with planning, coordination, and follow-up for recruitment events, information sessions, and outreach activities. Represents the program as needed at in-state recruitment events. Helps track recruitment activity, prospect engagement, and follow-up communication.
Onboarding Support (10%): Collaborates with graduate advisors and the Clinical Education team to support admitted student onboarding. Assists with orientation planning, the new student checklist, and other onboarding materials or communications. Follows up with students regarding completion of onboarding requirements and helps resolve questions or barriers that may delay enrollment. Supports a smooth transition from admission to matriculation.
Event Support (5%): Provides administrative and logistical support for key Office of Academic Affairs events, including Stethoscope, White Coat, and Convocation ceremonies. Assists with event preparation and day-of coordination as needed. Supports execution of events in a professional and service-oriented manner. Performs other related duties as assigned in support of graduate enrollment operations and student success.
