"GRCC Police Dispatcher"

Job Description

The GRCC Police Dispatcher supports the work of the GRCC Police Department with a focus on the safety and security of our campus. The primary function of a Police Dispatcher at GRCC is the communication link between the community members and officers providing assistance.

Details

• Requisition ID: 896
• Position Number: 00001752
• Employee Group: GRCC Police
• Schedule: 40 hours/ 52 weeks
• Compensation:
  • $20.23 per hour through June 30, 2025
  • $20.99 per hour starting July 1, 2025 + $0.50 differential if assigned to 2nd shift
• Benefits: Full-time
• Reports to: Chief of Campus Police
• Posting Opens: 04/23/2025
• Posting Closes: Open until filled

Essential Job Functions

• Operate a multi-frequency radio console for the purpose of dispatching police units and to give and receive information from police units and other law enforcement agencies
• Operate a multi-line telephone for the purpose of answering incoming calls and making proper disposition on each of them, place calls as needed to relay information, obtain emergency medical services and wreckers, etc.
• Become certified by the Michigan Department of State Police in order to operate the Law Enforcement / National Crime Information Center information system
• Maintain and file ledger or reports
• Maintain communications equipment and report malfunctions
• Participate in training programs to keep informed of division procedures.
• Function as initial contact for walk-in visitors
• Project a professional image including punctuality, dependability and good attendance records
• Excellent organizational skills, ability to multi-task, prioritize and complete tasks in a timely manner
• Willingness and ability to learn the college-wide system
• Persons in this role are identified as a Campus Security Authority (CSA). CSAs will be trained and responsible for reporting Clery Reportable Crimes to Campus Police as required by the Clery Act.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of the position.
• Performs other related duties as assigned

JOB SPECIFICATIONS

Education/License

• High School graduate from an accredited high school or GED equivalent

Work Experience

• Prior Public Safety dispatching experience preferred

Skills

• Ability to communicate with the general public by phone, electronically and through written correspondence
• Team player with a positive attitude and genuine desire to be helpful
• Ability to communicate and work harmoniously with all members of the college
• Ability to multi-task
• Must have excellent verbal, written and interpersonal communication skills
• Able to work effectively with people of diverse backgrounds and linguistic abilities
• Excellent customer service skills
• Enjoy working with the public
• Ability to take orders and follow given direction
• Ability to work in a fast-paced environment that calls for flexibility, adaptability and the ability to handle multiple interruptions and make quick decisions. There may be periods of high stress and unpredictability that will call for members of the department to respond in a calm and efficient manner

Mental Demands

• Must be able to maintain confidentiality
• Strong interpersonal skills and demonstrated ability to work as part of a team
• Ability to understand and follow complex oral and written instructions
• Ability to handle emergency situations in a calm and efficient manner
• Ability to maintain composure under high stress situations
• Knowledge of software programs, with a strong emphasis on TIMS, LEIN, PeopleSoft, Word, Excel, ImageNow, and building access software
• Excellent public relations and customer service skills, including effective communication and a pleasant, helpful manner both in person and on the telephone
• Project a professional image including punctuality and good attendance record
• Reasonable knowledge of the geography, streets and principal locations of the college
• Expectation to work overtime and / or remain on shift given short notice
• Ability to incorporate GRCC values in a professional work environment

Physical Demands

• Must be able to sit at a desk for extended periods of time while performing essential job functions
• Ability to lift 25 pounds

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Must be able to work flexible hours as needed

BENEFITS

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options, including the state retirement plan.

NEXT STEPS / APPLICATION PROCESS

Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.

Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.