Guest Services Officer

About The Role

Global Leadership Centre and Park End Street, Oxford

Grade 4: £28,437 - £32,108 per annum including the Oxford University Weighting of £1,730 per annum plus shift allowance

Permanent, full time (36.5 hours per week on a 5/7 rotational shift pattern)

Said Business School is seeking a professional and customer-focused Guest Services Officer to join the team at the Global Leadership Centre. This is a key front-facing role responsible for delivering an exceptional guest experience that reflects the School's global reputation for excellence.

As part of the Guest Services team, you will provide a warm, polished welcome to a diverse range of high-profile guests, including senior executives, academics and international programme participants. You will play a vital role in ensuring the smooth day-to-day operation of guest-facing services, maintaining a calm, organised and proactive approach in a dynamic environment.

Working hours and location

This role operates on a rotational shift basis between 07:00 and 22:00, including weekends and bank holidays. Shifts include early, late and occasional mid-shifts. This is a fully onsite position based at the Global Leadership Centre, with occasional duties at Park End Street as required.

This role will start in mid-July 2026.

Key responsibilities

• Respond promptly to guest enquiries via email, phone and in person
• Provide information about facilities, programmes and the local Oxford area
• Coordinate bookings, guest requests and room allocations
• Process payments and maintain accurate records
• Follow all safety, security and incident reporting procedures