Head of IT Support Services

University College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery.

As we continue to expand our digital capabilities, we are seeking a professional and experienced Head of IT Support Services to lead the strategic development, resilience, and security of our technical support services.

The role is responsible for ensuring reliable, efficient, and responsive IT support for staff and students, aligned to institutional priorities, digital transformation programmes, and service excellence standards.

The ideal candidate will have substantial experience of working as a leader within IT Service roles, and will have managed and lead high performing teams, projects and change across institutions.

Report To

Director of IT & Digital Infrastructure

Standard Information

UCB is an equal opportunities employer.

University College Birmingham is proud to be TEF rated Silver, with a Good Ofsted rating

UCB has achieved the Investors in Diversity Bronze Award.