Healthcare Operations Coordinator
Job Summary
The Healthcare Operations Coordinator coordinates clinical and administrative duties to ensure efficient business operations of the practice on a day-to-day basis by performing a variety of tasks. The coordinator is responsible for providing efficient, effective, quality customer service through a variety of duties, including, but not limited to, answering patient calls, managing in-baskets through EMR, informing patients of upcoming procedures/surgery, scheduling procedures/surgery, and all administrative duties for their assigned surgeons.
Key Responsibilities
Daily Clinical Operations
- Serve as a liaison between patients, team members, and physicians for all clinic-related issues within the scope of their position.
- Manage patient communication in a timely, professional manner: in-person, EMR in-baskets, email, fax, telephone, etc.
- Obtain insurance authorization from payers for all types of procedures and surgeries.
- At the direction of the provider, provide pre-op instructions.
- Schedule clinic appointments and surgical procedures across multiple Transplant Departments.
- Obtain and upload all necessary documents and lab results prior to appointments and surgery.
- Confirm upcoming surgery dates and patient appointments.
- Provide cross-coverage as required for other office coordinator roles.
- Customer Service - interacts positively with all internal and external patients and takes immediate action to meet patient needs.
- Collaborates with multidisciplinary team, the patient, and families to promote efficient and appropriate customer service.
- Serves as a mentor and preceptor for new staff and as a constant resource to all faculty and staff.
- Coordinate and obtain referrals for visits.
Administrative Duties
- Maintain faculty calendars and schedules, to include clinical activities and administrative responsibilities.
- Process and support faculty credentialing and recredentialing.
- Support faculty promotion process.
- Schedule meetings as directed by faculty or administrative leadership.
- Exercise a high-level of discretion regarding confidential department matters.
- Provide administrative back-up support for other office personnel and participate in shared duties of support staff.
- Provide administrative support for other duties as assigned or as department needs evolve.
- Takes initiative and has a positive attitude.
- Excellent prioritization and organizational skills, able to assess priorities and rearrange job duties as needed.
Communication
- Utilizes effective communication systems to ensure flow of patient services and continuity of care.
- Maintains open lines of communication with all staff, leadership, and physicians.
- Assists leadership with informing staff and physicians of applicable informational updates.
- Able to foster strong communication with medical and non-medical staff to create an efficient working environment.
- Communicates in a competent and effective manner to meet patient and/or family needs and regulatory or organizational requirements.
Direct Patient Interactions
- Participates in expediting patient care as necessary.
- Expresses empathy in patient interactions and focuses on the needs of the patient, staff, providers, practice, and organization simultaneously.
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