Help Desk Technician

Job Description

Responsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Coordinator provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages.

Minimum Qualifications

High school diploma or GED and 1 year of Help Desk/Operations experience. Must possess excellent phone-based communication skills. A working knowledge of desktop hardware, peripheral devices, and their connectivity in wired and wireless environments is required, along with familiarity with PC hardware, computer terminology, operating systems, and applications. Experience with Microsoft operating systems and Microsoft Office products is preferred. Prior experience in a direct, phone-based customer service role is also preferred. Industry certifications are a plus.

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!