As a Helpdesk Coordinator, you will be responsible for providing technical support and assistance to the organization's users. You will coordinate the helpdesk team's activities, ensuring efficient operation and excellent customer service. Your role will involve handling inquiries, troubleshooting issues, and coordinating resolutions to ensure minimal downtime and maximum productivity.

Responsibilities Include:

• Supervise the daily activities of the helpdesk team.
• Assign tasks and ensure timely resolution of user issues
• Monitor helpdesk tickets and prioritize based on urgency and impact
• Maintain accurate records of all helpdesk interactions and resolutions
• Provide first-level support and troubleshooting for hardware, software, and network issues
• Escalate unresolved issues to the appropriate IT support teams
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
• Serve as the primary point of contact for users seeking technical assistance
• Assist Helpdesk Agents to deliver prompt and professional responses to user inquiries
• Ensure high levels of customer satisfaction through effective communication and follow-up
• Develop and maintain user guides, FAQs, and knowledge base articles. Conduct training sessions for agents tier 1 helpdesk requirements
• Collaborate with IT team members to resolve complex issues. Participate in team meetings and contribute to continuous improvement initiatives

Requirements Include:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• Minimum 2–5 years of experience required in area of expertise
• Proven work experience as a Helpdesk Coordinator or similar role.
• Strong knowledge of IT systems and applications.
• Excellent troubleshooting skills and problem-solving abilities.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Exceptional customer service and communication skills.
• Attention to detail and ability to follow through on tasks.
• Certification in IT or related field (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.
• Experience with helpdesk software (e.g., ServiceNow, Zendesk) preferred.

As a Helpdesk Coordinator, you will be responsible for providing technical support and assistance to the organization's users. You will coordinate the helpdesk team's activities, ensuring efficient operation and excellent customer service. Your role will involve handling inquiries, troubleshooting issues, and coordinating resolutions to ensure minimal downtime and maximum productivity.

Responsibilities Include:

• Supervise the daily activities of the helpdesk team.
• Assign tasks and ensure timely resolution of user issues
• Monitor helpdesk tickets and prioritize based on urgency and impact
• Maintain accurate records of all helpdesk interactions and resolutions
• Provide first-level support and troubleshooting for hardware, software, and network issues
• Escalate unresolved issues to the appropriate IT support teams
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
• Serve as the primary point of contact for users seeking technical assistance
• Assist Helpdesk Agents to deliver prompt and professional responses to user inquiries
• Ensure high levels of customer satisfaction through effective communication and follow-up
• Develop and maintain user guides, FAQs, and knowledge base articles. Conduct training sessions for agents tier 1 helpdesk requirements
• Collaborate with IT team members to resolve complex issues. Participate in team meetings and contribute to continuous improvement initiatives

Requirements Include:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• Minimum 2–5 years of experience required in area of expertise
• Proven work experience as a Helpdesk Coordinator or similar role.
• Strong knowledge of IT systems and applications.
• Excellent troubleshooting skills and problem-solving abilities.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Exceptional customer service and communication skills.
• Attention to detail and ability to follow through on tasks.
• Certification in IT or related field (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.
• Experience with helpdesk software (e.g., ServiceNow, Zendesk) preferred.