Job Details
Job Title: Helpdesk Coordinator
Location: Savannah State Recruiting Loc
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 300557
About Us
Savannah State University established in 1890, is the first public historically black college or university in the state of Georgia and the first institution of higher learning in the city of Savannah. The university's students select majors from five colleges:
- Business Administration
- Education
- Engineering and Computing
- Media, Arts, and Communication
- Science and Humanities
The campus is by far the most picturesque in the state of Georgia. The moss-laden sweeping oak trees, expansive marsh and historic architecture create a resplendent yet tranquil atmosphere. Beneath the beauty and splendor is a vibrant residential campus bursting at the seams with the vim and vigor of quality collegiate life: relevant academic majors, engaging lectures, cutting-edge research, quality student-faculty engagement and a nurturing environment.
Job Summary
The Helpdesk Coordinator manages the day-to-day operations of the centralized helpdesk and hybrid helpdesk as well as supervises student assistants that perform helpdesk services. The University helpdesk is the single point of contact for faculty, staff and students to call or visit for any technology related problem or issue. The helpdesk coordinator provides frontline support for IT trouble calls.
Note: NOTE: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility verification form upon hire. This position does not offer sponsorship for employment visas.
Responsibilities
- Supervise and train a team of student assistants to ensure the day-to-day operations of the hybrid helpdesk
- Closely coordinate with Enrollment Management staff to provide customer service to students
- Manages IT software and hardware escalations and ensures all issues are resolved in a timely manner
- Set coverage and schedules to ensure constant service coverage
- Develop and refine problem resolution processes
- Monitors team performance and develops feedback reports for management
- Makes recommendations to improve operational efficiency
- Provides reports on response times, conducts surveys for customer service satisfaction, and analyzes feedback from customers
- Complete Activity reports related to Title III and enter requisitions related to Title III & IT
- Provides after hours support as needed to include working extended or alternate shifts as necessary.
- Work in other capacities as needed or determined by supervisor to support the ITS department and University.
- May be required to perform job related duties other than those specifically delineated in this position
Required Qualifications
- Bachelor's degree or an Associate's degree and two (2) years of related experience
- Proficient in Microsoft Office Suite
- Demonstrated customer service experience
- Demonstrated experience with Service Desk application for managing IT requests
- Satisfactory background check is required
Knowledge, Skills, & Abilities
- Knowledge of computer software (e.g. Microsoft Office Suite, Oracle, PeopleSoft, BANNER, work order systems, etc.)
- Skills in interpersonal, written, and oral communication
- Skills in leadership and people management
- Ability to maintain a professional demeanor and orientation towards customer service
- Ability to be discreet with personal information of faculty, staff, and students
- Ability to contribute to a positive working environment and maintain constructive and cooperative working relationships with others
Apply Before Date
Review of applications will begin upon receipt. For best consideration, apply by August 12, 2026.
Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources at hr@savannahstate.edu. For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.
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