Hospitality Lead
Job Summary
About the Epicenter:
Imagine a place dedicated to inspiring students – where they can
live, learn, and collaborate with purpose. The Impact &
Prosperity Epicenter will equip a distinct group of students and
professionals driven by a shared vision and mission for the
betterment of people and the planet. Considered the “soul” of
campus, this living-learning space will prepare students to become
thoughtful global citizens committed to enriching the lives of
others.
The building features six stories of residential living with a
variety of room types to suit the individual needs of 778 students
at different stages in their academic career. Residents will
converge in the Forum, the gathering space that brings together a
broad community of students and practitioners united by a passion
for change. Here, residents will convene to participate in
trainings, workshops, guest speakers, cultural events, impact
collaborations, networking events, conferences, mentorship,
community outreach and more.
Job Summary:
The Impact & Prosperity Epicenter is committed to providing
next level resident, student and guest service. We pride ourselves
on being the gold standard in creating an impactful residential
experience through programing that support student aspirations. The
Hospitality Lead helps create an environment and culture of
customer engagement and services for residents, students and guests
at the Impact & Prosperity Epicenter while managing all of the
hospitality desk services. The Epicenter hospitality desk is a
comprehensive service provider operating 24/7/365. The hospitality
desk will engage with residents, students, guests, and others in
assisting with questions and providing guidance
as needed. This role will oversee the management of an integrated
mailroom and provide onsite oversight to all Epicenter spaces. The
position incumbent should anticipate being an integral part of the
Impact & Prosperity Epicenter operation.
Responsibilities
24/7 Hospitality Desk & Shift Operations
Management
- Serve as a primary point of contact for residents and guests
while promoting a culture of high-touch service and operational
excellence.
Complete daily shift procedures to ensure seamless 24/7/365
operations.
Maintain cleanliness, organization, and presentation standards
across the hospitality desk and mailroom.
Maintain active oversight of multiple required operational
systems.
Identify, document, and escalate facilities, custodial, safety,
or resident-impacting concerns.
You will be required to work holidays as assigned.
Building Liaison & Inter-Department
Communication
- Ensure consistent shift transitions through detailed
documentation and coordination with Campus Security and other
departments.
- Submit incident reports and document shift activity as
required.
- Conduct scheduled building walkthroughs to maintain
presentation, safety, and operational readiness throughout public
spaces.
- Supports and mentors Student Workers to ensure best
practices.
- Develops and maintains effective collaborative relationships
with faculty, staff, partners, administration, and guests.
Mailroom & Parcel Locker Operations
(High-Accountability Environment)
- Oversee full lifecycle management of resident and business mail
operations in a high-volume setting.
- Receive, log, code, distribute, and audit packages and paper
mail using proper tracking systems.
Keys, Access, & Inventory Management
- Maintain strict accountability of keys, temporary access cards,
and shared resources.
- Perform formal key audits and reconcile system records with
physical inventory.
- Audit shared resources to ensure items are returned,
functional, and properly documented.
- Escalate discrepancies or missing assets through established
reporting procedures.
- All other duties as assigned
DISCLAIMER
This job description is not designed to contain or be interpreted
as a comprehensive inventory of all duties, responsibilities and
qualifications required of employees assigned to the
job.
Work Environment and Level of Frequency typically
requiredNearly Continuously: Office
environment.
Physical Requirements and Level of Frequency
that may be requiredNearly Continuously: Sitting, hearing,
listening, talking.Often: Repetitive hand motion (such as typing),
walking.Seldom: Bending, reaching overhead.
Minimum Qualifications
- Bachelor's degree in a related field or equivalency (one year
of education can be substituted for two years of related work
experience), plus one year of directly related experience
- Demonstrated ability to work independently, analyze and make
decisions related to program content. Strong coordination and
organizational skills required to prioritize conflicting
deadlines.
- Demonstrated human relations and effective communication skills
are also required.
- Applicants must demonstrate the potential ability to perform
the essential functions of the job as outlined in the position
description.
Preferences
Special Instructions
Requisition Number: PRN45865B
Full Time or Part Time? Full Time
Work Schedule Summary: M-F 7-3 or M-F 11-7, The Front Desk
is a 24/7/365 Day station at the university. There may be times
where this role will be asked to have some schedule
flexibility.
Department: 02279 - Impact & Prosperity Epicenter
Location: Campus
Pay Rate Range: $50,500
Close Date: 09/25/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9753274"">https://utah.peopleadmin.com/postings/206836
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