Housing Facilities General Custodial Technician Supervisor

Job Description

The Custodial Supervisor oversees custodial operations for Housing and Residence Life facilities serving about 3,700 residents. Responsibilities include supervising, training, coaching, and evaluating staff, ensuring compliance with cleanliness and safety standards, and maintaining a strong presence in residence halls. This role requires fostering a positive team culture, coordinating with contractors and vendors, and managing high-volume turnover cleaning during summer events. Additional duties may be assigned to support university goals.

Primary Responsibilities

• Actively participate in custodial cleaning duties alongside staff
• Provide day-to-day supervision of custodial staff in residential facilities
• Develop staff work schedules, assignments, and rotations to ensure adequate coverage and efficient workflow
• Conduct regular inspections to monitor the quality and effectiveness of custodial services
• Maintain a visible and supportive presence in the residence halls to ensure accountability and staff engagement
• Design and implement onboarding and continuous training programs for custodial staff aligned with university and industry standards
• Facilitate skill-based training, including equipment usage, chemical safety, green cleaning techniques, and customer service
• Evaluate staff performance through regular feedback, annual reviews, and competency assessments
• Utilize constructive coaching and performance improvement plans (PIPs) to address gaps and develop staff capabilities
• Responsible for coordinating and ensuring that staff complete required annual safety training and maintain compliance with all university-mandated training programs
• Ensure custodial operations comply with OSHA, EPA, and university environmental health and safety guidelines
• Incorporate custodial industry best practices, such as APPA (Association of Physical Plant Administrators) cleaning standards
• Evaluate custodial procedures and recommend innovations in products, methods, or tools that enhance efficiency and sustainability
• Act as a liaison between custodial staff, housing management, maintenance, and other campus partners
• Respond to work requests, resident concerns, and emergencies in a timely and professional manner