Housing Operations Specialist

JOB DESCRIPTION SUMMARY

Under the general direction of the Program Manager of Housing Operations, the Housing Operations Specialist provides specialized administrative and operational support for the Housing and Residential Life department. This position coordinates key housing functions including student housing assignments, contracting, occupancy tracking, and billing processes. The Specialist serves as a primary point of contact for students, parents, and campus partners regarding housing policies, room assignments, and residential occupancy matters.

JOB DESCRIPTION

Responsibilities:

• Contributes to all aspects of the housing assignment/selection process.
• Serve as the on-campus housing liaison to support policy questions and room changes for students. Responsible for assisting in the management and maintenance of residential occupancy data and the administration of room assignment policies and procedures throughout the year for over 700 students.
• Maintain accurate records and compile reports as needed or requested.
• Provide individual support and advice to students as needed concerning housing assignments.
• Serve as primary contact for residence hall staff in relation to room and building changes.
• Assist with the development and execution of policies, procedures, goal development, assessment activities, training activities, and overall operation of the housing services unit.
• Independently compose, prepare, and edit correspondence and reports; assist in generating marketing and communications.
• Performs website updates.
• Serve as the first point of contact for students and parents regarding housing assignment concerns.
• Support the department email inbox and respond to inquiries.
• Assist with the periodic testing of housing application and selection processes, and software upgrades.
• Performs other duties as assigned.

Minimum Qualifications:

• A bachelor’s degree in higher education administration, Student Affairs, or related field from an accredited institution of higher education.
• 1 year of experience in housing operations, property management, higher education, or a related field.
• In lieu of a degree, any appropriate combination of relevant education, experience, and/or certifications may be considered.

Knowledge, Skills, & Abilities (KSAs):

• Excellent analytical, communication, organizational, and interpersonal skills.
• Strong written and verbal communication skills.
• Strong leadership, personnel management, planning, organizational, and team-building skills.
• Ability to manage multiple tasks under tight time restrictions.

Normal Work Schedule: Monday–Friday, 8:00 a.m.-5:00 p.m.; occasional weekends and evenings may be required.

Target Hiring Salary: $50,200 – 53,000, commensurate with experience.

LOCATION/WORK MODEL: Full-time/On-site