(Hybrid) CARE Team Case Manager - Campus & Community Life

Description

The department of Campus and Community Life at West Virginia University is currently seeking applications for a (Hybrid) CARE Team Case Manager.

About the Opportunity:

The CARE Team Case Manager is charged with addressing the needs of distressed students who come to the attention of the University's CARE Team through a variety of interventions, referrals and follow up services. Additional activities include community outreach and education, data collection, assessment, and other related special projects.

The Case Manager will report to the Director of Campus Life.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do:

• Management of incoming CARE Team referrals: review of report for accurate, complete, and unbiased information; gather student data (this may include but is not limited to: reviewing campus police reports, CARE reports, Office of Student Conduct records, Title IX documentation, Navigate, connection with campus offices and services, and related educational records); conduct initial triage of report and determine routing for intervention
• Provide comprehensive case management with students experiencing varying levels of crisis and concern including assessing, planning, implementing, monitoring and evaluating actions required to meet the students' needs
• Assist in management of crises and emergent situations pertaining to individual and campus safety; identify next steps, implement appropriate policy and practice, utilizing appropriate notification and crisis response protocol as needed
• Provide student of concern assessments to inform interventions and recommendations for action
• Provide CARE Team meeting support by developing agendas, recording notes, and coordinating care for students referred to group
• Manage caseload including conducting or assisting with interventions of referred students, review case progress, make appropriate referrals and follow-up, and aid in accessing resources and navigating the University system, and maintaining related documentation
• When requested, meet with students during their hospitalization to provide support, discuss resources, and make plans for return to campus upon discharge
• Establishing and maintaining collaborative and consultative working relationships within the University, particularly, but not limited to: Carruth Center for Psychological and Psychiatric Services, Housing and Residence Life, Office of Student Conduct, Title IX, University Police Department, Office of Accessibility Services, International Students and Scholars Services, Academic and Financial units
• Maintain working knowledge of University policies, procedures and resources to best assist and refer students in distress
• Develop and update CARE Team procedures, processes and engagement interventions
• Suggest modifications in practices and interventions that identify and address gaps in services and procedures relative to students at risk within the CARE Team purview and greater campus policy.
• Assists in campus wide crisis management, emergency response, and postvention as needed.
• Serve on committees and working groups on campus and in the community pertaining to prevention, retention, programming and student success.
• Assist with necessary communications to students, University personnel, and Team members.
• Serves as a primary point of contact for community members to express concerns about persons exhibiting symptoms associated with distress
• Provide consultation and support to campus community members who engage with students of concern and/or who provide interventions to these students
• Develop and conduct training and outreach presentations for campus stakeholders to include the identification and referral of persons of concern, awareness and response to students in distress, and related procedures and policies.
• Establish, collect and analyze data to discern patterns and identify improvements pertaining to interventions, services, prevention, programming, and campus policy.
• Inventory and assess current practices and services to measure effectiveness, compliance with emerging trends, state and federal legislation, and best practices.
• Report findings to CARE Team and relevant campus stakeholders

Qualifications

• Bachelor's Degree required in Social Work, Counseling Higher Education, or related field
• A minimum of two (2) years of experience in the following:
  • Crisis intervention and successful conflict resolution
  • Managing complex situations involving students, parents, staff, and faculty
• Strong oral and written communication skills
• Any equivalent combination of related education and/or experience will be considered
• All qualifications must be met by the time of employment.

Knowledge, Skills & Abilities:

• Ability to quickly build rapport with students and colleagues
• Ability to synthesize information regarding complex student issues
• Demonstrated commitment to students' personal and academic development
• Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural contexts
• Strong administrative and organizational skills
• Ability to professionally and appropriately manage sensitive and private information
• Knowledge of WVU and community resources and the ability to make referrals
• Knowledge of current regulations relevant to work in higher education (i.e., Title II & IX, FERPA, HIPAA, and Clery Act).
• Experience using technology to track and manage data (e.g. Advocate, Navigate, Microsoft Excel, Qualtrics).

Preferred Qualifications

• Master's degree
• Experience in Higher Education

About WVU

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.

Job Posting: Mar 26, 2026

Posting Classification: Non-Classified

Exemption Status: Exempt

Benefits Eligible: Yes

Schedule: Full-time