ICA Freelance Visitor Services Attendant & Gallery Ambassador
Position Summary
The University of Pennsylvania's Institute of Contemporary Art, Philadelphia (ICA) is seeking freelance seasonal staff for the role of Visitor Services Attendant & Gallery Ambassador, beginning April 2026.
Visitor Services Attendants serve as the first point of contact for visitors and play a critical role in shaping the public's experience of ICA. In their capacity as Gallery Ambassadors, individuals in this role also lead tours for a range of audiences, including K-12 students, adults, undergraduates, and graduate groups.
Working under the supervision of the Senior Visitor Services Coordinator, this position sets the tone for an exceptional guest experience through informed engagement, thoughtful facilitation, and confident front-of-house presence.
Primary Responsibilities
- Provide a high level of service in greeting, orienting, and assisting ICA visitors
- Lead guided tours and support interpretive engagement with exhibitions for diverse audiences
- Answer questions and engage guests in informed, welcoming conversations about ICA and its programs
- Process book and merchandise purchases
- Complete book inventory and restock materials as needed
- Maintain cleanliness, organization, and readiness of public spaces and the bookshop
- Provide information and assistance related to ICA's accessibility amenities
- Assist guests during emergency egress, medical situations, or other unusual circumstances, following established protocols
- Handle challenging interactions with professionalism, discretion, and sound judgment
- Actively participate in required trainings and continuously expand knowledge of ICA's exhibitions, policies, and visitor services practices
- Support additional visitor services and front-of-house needs as assigned
Skills & Qualifications
- High school diploma or equivalent education and experience required
- 1-2 years of relevant experience in customer or guest services, hospitality, event management, education, or protection services
- Demonstrated interest in public engagement, education, and working with diverse audiences
- Strong interpersonal and communication skills with an outgoing, professional demeanor
- Ability to manage conflict and de-escalate challenging situations effectively
- Capacity to remain calm and attentive during high-volume, high-stress, or unexpected situations
- Strong organizational skills and attention to detail
- Interest in art, museum education, or visitor experience; art background a plus
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