ICA Freelance Visitor Services Attendant & Gallery Ambassador
Position Summary
The University of Pennsylvania's Institute of Contemporary Art, Philadelphia (ICA) is seeking freelance seasonal staff for the role of Visitor Services Attendant & Gallery Ambassador, beginning April 2026.
Visitor Services Attendants serve as the first point of contact for visitors and play a critical role in shaping the public's experience of ICA. In their capacity as Gallery Ambassadors, individuals in this role also lead tours for a range of audiences, including K-12 students, adults, undergraduates, and graduate groups.
Primary Responsibilities
- Provide a high level of service in greeting, orienting, and assisting ICA visitors
- Lead guided tours and support interpretive engagement with exhibitions for diverse audiences
- Answer questions and engage guests in informed, welcoming conversations about ICA and its programs
- Process book and merchandise purchases
- Complete book inventory and restock materials as needed
- Maintain cleanliness, organization, and readiness of public spaces and the bookshop
- Provide information and assistance related to ICA's accessibility amenities
- Assist guests during emergency egress, medical situations, or other unusual circumstances, following established protocols
- Handle challenging interactions with professionalism, discretion, and sound judgment
- Actively participate in required trainings and continuously expand knowledge of ICA's exhibitions, policies, and visitor services practices
- Support additional visitor services and front-of-house needs as assigned
Skills & Qualifications
- High school diploma or equivalent education and experience required
- 1-2 years of relevant experience in customer or guest services, hospitality, event management, education, or protection services
- Demonstrated interest in public engagement, education, and working with diverse audiences
- Strong interpersonal and communication skills with an outgoing, professional demeanor
- Ability to manage conflict and de-escalate challenging situations effectively
- Capacity to remain calm and attentive during high-volume, high-stress, or unexpected situations
- Strong organizational skills and attention to detail
- Interest in art, museum education, or visitor experience; art background a plus
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