Instructional Technology Professional II

Instructional Technology Professional II

Company:
The University of Arizona

Job Location:
Tucson, 85724

Category:
Instructional Technology and Design

Type:
Full-Time

Posting Number: req25783

Department: Desktop & Mobile Comp Services

Location: Greater Phoenix Area

Address: Phoenix, AZ USA

Position Highlights

University Information Technology Services (UITS) is accepting applications for the position of Instructional Technology Professional II. The position will serve multiple University of Arizona locations in the Phoenix area, performing preventive maintenance, troubleshooting, and repair services of university-owned equipment.

This position is based out of Phoenix Bioscience Core HSEB building with regular travel to Scottsdale and occasional travel to other locations including Chandler and Gilbert.

The successful candidate is required to obtain (if not already obtained) Crestron CTI-Commercial Technician and Extron AV Associate Certifications, AVIXA CTS, and Dante Level III certification within 12 months of employment.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

• Install, update, and troubleshoot instructional technology and computer systems in classrooms.
• Diagnose and repair A/V, computer, and network equipment.
• Perform regular system upgrades to ensure functionality and security.
• Troubleshoot system failures and implement solutions to restore performance.
• Schedule and conduct maintenance to identify and correct inefficiencies.
• Manage inventory of technical equipment and hardware.
• Support faculty and staff in their use of classroom and other AV technology including providing training, documentation, and on-site assistance.
• Communicate upgrades, new technologies, and new technology processes to location team.
• Ensure classrooms and AV technology are ready for daily use and monitor needs.
• Serve as IT liaison for the location back to home departments or colleges.
• Provide troubleshooting and desktop support to university personnel and students.
• Provides first-tier support to end users for PC, applications, hardware and network issues.
• Ability to build and maintain strong working relationships.

Knowledge, Skills and Abilities:

• Knowledge of the installation, updating and troubleshooting of classroom instructional technology and computer systems.
• Ability to diagnose and repair broken A/V, computer and network equipment.
• Knowledge of computer networking, audio and video equipment, including but not limited to: wired and wireless microphones, network switches, consoles, and I/O patch panels.
• Knowledge of building and modifying equipment rack systems.
• Experience configuring and programming Crestron and/or Extron control systems.
• Ability to be flexible to the rapidly changing needs of the department and the university.

Physical Requirements:

• Ability to lift up to 50lbs.
• Ability to drive a golf cart.
• Ability to ascend and descend ladders.
• Occasionally work in confined spaces.

Primary location:
The Phoenix Bioscience Core, HSEB Building, 435 North 5th Street, Phoenix, AZ 85004.

Secondary locations:
Arizona Scottsdale Center, Waterfront Building, 7135 East Camelback Road, Scottsdale, AZ 85251, Gilbert University Center, Building 459, 92 W. Vaughn Avenue, Gilbert, AZ 85233, University of Arizona - 55 Chandler, Building 4102, 55 N. Arizona Place, Suite 310, Chandler, AZ 85225.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

Preferred Qualifications

• Experience in a customer service environment with an emphasis on resolving audio/visual and other classroom technology problems.
• AVIXA CTS Certification or similar.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Information Technology

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $53,039 - $66,299

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade 7

Career Stream and Level PC2

Job Family Instructional Technology

Job Function Information Technology

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies: 1

Contact Information for Candidates
uits-jobs@arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Special Instructions to Applicant

• A resume is required and must clearly demonstrate how the minimum qualifications are met.
• A cover letter is required.
• Applications missing required documents may not be reviewed.