Instructional Technology Specialist
General Summary
The Instructional Technology Specialist supports educators and staff in the effective use of instructional technologies to support teaching and learning. As part of Learning Support Services (LSS), this position provides technical support for courses and program materials within the learning management system (LMS) and collaborates with counterparts across campuses to train and support faculty, students, and designers in the college LMS and related technologies. The specialist supports system functionality, accessibility, and integrations to promote consistent and reliable digital learning experiences. Duties are performed in accordance with college policies and procedures, with additional responsibilities as assigned.
Essential Functions
1. Learning Management System (LMS) Technical Support
- Serve as a member of Learning Support Services (LSS), collaborating with counterparts across campuses to ensure consistent instructional technology support.
- Collaborates with the LMS Administrator to provide advanced technical support and troubleshooting for the college's learning management system (e.g., Canvas).
- Maintain a high level of technical proficiency in LMS functionality, including course settings, user access, permissions, system tools, and integrations.
- Collaborate with faculty to create, manage, and maintain LMS course shells, sandboxes, master courses, and blueprint courses to support instructional delivery across academic terms.
- Monitor LMS system activity, generate reports (e.g., zero-activity reports), and share findings with appropriate stakeholders.
- Responds to LMS-related service tickets for students and faculty.
2. Technical Training and Service
- Provide technical training and system support for LMS use and related instructional technologies.
- Deliver technical onboarding sessions in person or using webinar platforms.
- Develop, update, and distribute technical documentation and training materials (e.g., job aids, guides, scripts, and short instructional videos) focused on system use.
- Serve as Tier 2 Help Desk/Service Center support for instructional technologies by responding to phone calls, emails, and service requests.
- Troubleshoot system issues, document resolutions, and escalate issues to appropriate internal or external resources when needed.
- Maintain and update Help Desk/Service Center knowledge base materials and user-facing documentation.
3. Accessibility and Operational Responsibilities
- Provide technical assistance related to accessibility features and tools within the LMS and related systems.
- Assist faculty and staff with accessibility tools and system functions.
- Support compliance with college policies, system standards, and accessibility-related requirements within supported platforms.
- Maintain and share awareness of emerging instructional technologies and their application in online learning.
- Promote Universal Design principles and Quality Matters standards in online course development.
- Communicate system-related information to students and faculty, including introductory LMS communications and accommodation-related notices as required.
- Perform all duties in accordance with college policies, procedures, and operational standards.
4. Additional Duties may include, but are not limited to:
- training, overseeing, monitoring work hours and assigned duties for work-study students as needed;
- assisting with communication and information strategies to promote effective use of the LMS and supported technologies;
- creating/maintaining CCC LMS Guides;
- designing/maintaining LSS Communication site;
- maintaining and promoting the college online LMS training course, including hosting webinars and producing video training for faculty and students.
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