Intake Coordinator II, Office of Ethics &
Compliance
Job Summary
The Office of Institutional Ethics & Compliance (OIEC) is
seeking an individual to serve in an important role supporting
institutional work involving ethics, compliance, equal employment
opportunity, and Title IX. The position serves as an important
point of contact for students, faculty, and staff and plays a key
role in the intake, assessment, and coordination of sensitive
matters.
As the beginning role within a growing OIEC career path, this
position provides the opportunity to develop broad knowledge and
experience across multiple areas of institutional compliance and
complaint resolution. The successful candidate will work closely
with OIEC staff and campus partners, gain experience with a wide
range of matters, and build the knowledge and skills necessary for
continued professional growth within OIEC.
FGCU is building a culture of curiosity, commitment and
collaboration. We value employees who successfully work with others
and drive positive change through critical thinking and decisive
action. If you thrive in an environment of innovation,
accountability and mutual respect, you will find a good home
here.
Job Description
Typical duties include but not limited to:
- Serves as the initial point of contact within the Office of
Institutional Ethics & Compliance for concerns related to Equal
Employment Opportunity (EEO), Title IX, compliance, and
ethics.
Conducts initial assessments of reported concerns to identify
the nature, scope, and urgency of the matter and determine
appropriate next steps.
Collects, documents, and verifies relevant information during
the intake process, including complainant contact information,
allegations, witnesses, supporting documentation, evidence and
desire outcomes.
Evaluates reported concerns and determine appropriate referral
or escalation for review or investigation. Connect individuals with
appropriate university resources, including Faculty Affairs, the
Dean of Students, University Ombuds, and Employee Relations, as
appropriate.
Assists with complaint resolution and the investigative
process, including facilitating informal resolutions, compliance
reviews, and other appropriate resolution processes.
Coordinates supportive measures and accommodations related to
pregnancy, religion, and other applicable circumstances in
accordance with university policies and applicable
regulations.
Coordinates intake and investigation assignments and monitor
cases to facilitate timely follow-up, communication, and
resolution.
Collaborates with internal partners to facilitate the
appropriate transition and coordination of complaints through
established resolution processes and maintain effective case
management practices in a high-volume environment.
Provides training, support, outreach, and programming related
to equal employment opportunity, Title IX, compliance, ethics, and
related institutional policies.
Establishes and maintains complaint intake files and accurate,
confidential records of case activity, communications, and related
documentation.
Prepares regular reports and analyses regarding intake
activity, case demographics, trends, and other information to
support monitoring, assessment, and continuous improvement.
Other duties:
- Serves as a Campus Security Authority as outlined by the Clery
Act
- Assists with office events or programs as needed
- Assists with administrative tasks such as monitoring emails,
answering phones, etc.
- Other duties as assigned.
Additional Job Description
Required Qualifications:
This position requires either seven years of relevant full-time
experience or, as an alternative, a Bachelor's degree from an
accredited institution in an appropriate area of specialization and
three years of relevant full-time experience
Additional Minimum Requirements
- Experience operating personal computers and proficient with
Microsoft Office (Word, Excel, PowerPoint, and Outlook) software
and video conferencing platforms (Zoom, Teams
- Any appropriate combination of relevant education, experience,
and/or certifications may be considered.
Preferred Qualifications:
- Master's Degree from an accredited institution
- Experience in human resources, compliance, legal, social
services, higher education, or a related field involving complaint
intake or case management.
- Work experience with EEO and/or Title IX complaints.
- Bilingual.
- Experience working in fast-paced, high-volume environments
involving sensitive or complex matters.
Knowledge, Skills, & Abelites:
- Proven ability to think strategically and approach challenges
with creativity.
- Demonstrated track record of reliability, meeting goals, and
holding oneself accountable.
- Strong interpersonal skills and experience working effectively
across teams.
- Knowledge of relevant laws, regulations, and compliance
standards (e.g. ADA, FERPA, EEO, Title IX).
- Excellent interpersonal, verbal and written communication
skills.
- Excellent organizational skills with a high attention to
detail.
- Ability to work successfully as both a member of a team and
independently with minimal supervision.
- Ability to interact in a professional manner with staff,
faculty, students, and the general public.
- Ability to maintain confidentiality and discretion at all
times.
- Ability to gather data, analyze results, and prepare reports
and other written materials.
- Ability to interview students and employees who may have been
affected by an on campus discriminatory incident and assist in the
resolution as assigned.
- Ability to work evenings, nights and weekends as
necessary.
Institutional Values & Behavioral Expectation
In this role, the successful candidate will be expected to:
- Seek out new approaches to improve outcomes; remain open for
feedback and new ideas.
- Lead with integrity; consistently produce high-quality work;
persevere to overcome obstacles to meet deadlines and achieve
deliverables.
- Share information and insights thoughtfully; build partnerships
across departments; communicate respectfully; support colleagues to
achieve common goals.
Pay Grade: 17
FGCU is a State University System of Florida member and an Equal
Opportunity and Equal Access employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, disability, or
protected veteran status.
To apply, visit https://apptrkr.com/9760599"">https://fgcu.wd5.myworkdayjobs.com/en-US/eaglejobs/job/Main-Campus/Intake-Coordinator-II--Office-of-Ethics---Compliance_R0007758?workerSubType=7606cd1535ba016f9151c43d68012214&workerSubType=7606cd1535ba01e56580c43d68012414&workerSubType=7606cd1535ba014f6fabc43d68012614
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